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13. 
Cover image for Strategic continuous process improvement which quality tools to use, and when to use them
Strategic continuous process improvement which quality tools to use, and when to use them
Author 
Plenert, Gerhard Johannes.
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14. 
Cover image for IT release management a hands-on guide
IT release management a hands-on guide
Author 
Howard, Dave, 1957-
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15. 
Cover image for Performance improvement for healthcare leading change with lean, six sigma, and constraints management
Performance improvement for healthcare leading change with lean, six sigma, and constraints management
Author 
Inozu, Bahadir. Chauncey, Dan. Kamataris, Vickie. Mount, Charles. NOVACES, LLC.
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16. 
Cover image for Statistical and managerial techniques for six sigma methodology theory and application
Statistical and managerial techniques for six sigma methodology theory and application
Author 
Barone, Stefano. Franco, Eva Lo.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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17. 
Cover image for Program budgeting and the performance movement the elusive quest for efficiency in government
Program budgeting and the performance movement the elusive quest for efficiency in government
Author 
West, William F. Project Muse.
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18. 
Cover image for Lean six sigma demystified a self-teaching guide
Lean six sigma demystified a self-teaching guide
Author 
Arthur, Jay, 1951-
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19. 
Cover image for Systems thinking from heresy to practice : public and private sector studies
Systems thinking from heresy to practice : public and private sector studies
Author 
Zokaei, Keivan. Seddon, John, 1952- O'Donovan, Brendan.
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20. 
Cover image for Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
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Michelli, Joseph A., 1960- UCLA Health System.
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21. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Michelli, Joseph A., 1960-
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22. 
Cover image for Building high performance government through Lean Six Sigma a leader's guide to creating speed, agility, and efficiency
Building high performance government through Lean Six Sigma a leader's guide to creating speed, agility, and efficiency
Author 
Price, Mark. Mores, Walt. Elliotte, Hundley M.
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23. 
Cover image for Government program management
Government program management
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Barkley, Bruce, 1939-
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24. 
Cover image for The lean six sigma pocket toolbook a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity
The lean six sigma pocket toolbook a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity
Author 
George, Michael L. Rowlands, Dave. Price, Mark. Maxey, John. Jaminet, Paul.
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