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13. 
Cover image for Lean six sigma demystified a self-teaching guide
Lean six sigma demystified a self-teaching guide
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Arthur, Jay, 1951-
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14. 
Cover image for Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
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Michelli, Joseph A., 1960- UCLA Health System.
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15. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Michelli, Joseph A., 1960-
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16. 
Cover image for Securing global transportation networks a total security management approach
Securing global transportation networks a total security management approach
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Ritter, Luke. Barrett, J. Michael. Wilson, Rosalyn A. Ridge, Thomas J.
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17. 
Cover image for Statistical and managerial techniques for six sigma methodology theory and application
Statistical and managerial techniques for six sigma methodology theory and application
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Barone, Stefano. Franco, Eva Lo.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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