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13. 
Cover image for Strategic continuous process improvement which quality tools to use, and when to use them
Strategic continuous process improvement which quality tools to use, and when to use them
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Plenert, Gerhard Johannes.
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14. 
Cover image for Performance improvement for healthcare leading change with lean, six sigma, and constraints management
Performance improvement for healthcare leading change with lean, six sigma, and constraints management
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Inozu, Bahadir. Chauncey, Dan. Kamataris, Vickie. Mount, Charles. NOVACES, LLC.
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15. 
Cover image for Statistical and managerial techniques for six sigma methodology theory and application
Statistical and managerial techniques for six sigma methodology theory and application
Author 
Barone, Stefano. Franco, Eva Lo.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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16. 
Cover image for Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Exits, Voices and Social Investment Citizens’ Reaction to Public Services
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Dowding, Keith. John, Peter.
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17. 
Cover image for The lean six sigma pocket toolbook a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity
The lean six sigma pocket toolbook a quick reference guide to nearly 100 tools for improving process quality, speed, and complexity
Author 
George, Michael L. Rowlands, Dave. Price, Mark. Maxey, John. Jaminet, Paul.
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18. 
Cover image for Toyota kata managing people for improvement, adaptiveness, and superior results
Toyota kata managing people for improvement, adaptiveness, and superior results
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Rother, Mike.
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19. 
Cover image for Systems thinking from heresy to practice : public and private sector studies
Systems thinking from heresy to practice : public and private sector studies
Author 
Zokaei, Keivan. Seddon, John, 1952- O'Donovan, Brendan.
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20. 
Cover image for Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
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Michelli, Joseph A., 1960- UCLA Health System.
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21. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
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Michelli, Joseph A., 1960-
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22. 
Cover image for Building high performance government through Lean Six Sigma a leader's guide to creating speed, agility, and efficiency
Building high performance government through Lean Six Sigma a leader's guide to creating speed, agility, and efficiency
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Price, Mark. Mores, Walt. Elliotte, Hundley M.
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23. 
Cover image for Government program management
Government program management
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Barkley, Bruce, 1939-
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24. 
Cover image for Quality management demystified a self-teaching guide
Quality management demystified a self-teaching guide
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Kemp, Sid.
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