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13. 
Cover image for Wettbewerbsvorteile durch Wissen Knowledge Management, CRM und Change Management verbinden
Wettbewerbsvorteile durch Wissen Knowledge Management, CRM und Change Management verbinden
Author 
Mescheder, Bernhard. author. Sallach, Christian. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-27896-9
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14. 
Cover image for Grundlagen des CRM Strategie, Geschäftsprozesse und IT-Unterstützung
Grundlagen des CRM Strategie, Geschäftsprozesse und IT-Unterstützung
Author 
Hippner, Hajo. editor. Hubrich, Beate. editor. Wilde, Klaus D. editor. SpringerLink (Online service)
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Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-6618-6
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15. 
Cover image for Oracle CRM – Best Practices Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen
Oracle CRM – Best Practices Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen
Author 
Pufahl, Mario. author. Ehrensperger, Lukas. author. Stehling, Peer. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8348-9732-9
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16. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
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Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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17. 
Cover image for Analytical CRM Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings
Analytical CRM Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings
Author 
Wübben, Markus. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8349-8121-9
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18. 
Cover image for Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management
Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management
Author 
Mathena, Justin. author. Yetter, Aaron. author. Hostetler, Hoss. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4302-1605-6
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19. 
Cover image for Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Author 
Silber, Andreas. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8350-5535-3
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20. 
Cover image for Effiziente Gestaltung bankspezifischer CRM-Prozesse Ein praxisorientiertes Referenz-Organisationsmodell
Effiziente Gestaltung bankspezifischer CRM-Prozesse Ein praxisorientiertes Referenz-Organisationsmodell
Author 
Mengue Nkoa, Clément U. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8350-9312-6
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21. 
Cover image for Patient Relationship Management Ein CRM-Ansatz für die pharmazeutische Industrie
Patient Relationship Management Ein CRM-Ansatz für die pharmazeutische Industrie
Author 
Hahn, Olaf Kilian. author. Bauer, Hans H. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8350-9117-7
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22. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
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Blumberg, Donald F.
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Distributed by publisher. Purchase or institutional license may be required for access.
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23. 
Cover image for Integrating ERP, CRM, supply chain management, and smart materials
Integrating ERP, CRM, supply chain management, and smart materials
Author 
Chorafas, Dimitris N.
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24. 
Cover image for Geometric Partial Differential Equations proceedings
Geometric Partial Differential Equations proceedings
Author 
Chambolle, Antonin. editor. Novaga, Matteo. editor. Valdinoci, Enrico. editor. SpringerLink (Online service)
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ONLINE(335650.1)
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http://dx.doi.org/10.1007/978-88-7642-473-1
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