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Subject: Consumer satisfaction.
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Ahoy, Christopher K.
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Bergheim, Laura, 1962-
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Brandon, P. S. (Peter S.)
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Degen, Helmut, 1964-
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Lu, Shu-Ling.
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Mooney, Kelly.
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Oliver, Richard L., 1945-
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Rust, Roland T.
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Schachter, Lou.
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Soudagar, Reza.
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Wiley InterScience (Online service)
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Yuan, Xiaowei, 1963-
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13.
Service quality new directions in theory and practice
Service quality new directions in theory and practice
Author
Rust, Roland T. Oliver, Richard L., 1945-
Preferred Shelf Number
ONLINE(369303.1)
Electronic Access
SAGE knowledge
http://sk.sagepub.com/books/service-quality
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