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133. 
Cover image for Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Author 
Alagöz, Selda Başaran.
Preferred Shelf Number 
HF 5415.5 A434 2004
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134. 
Cover image for Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
Author 
Acuner, Şebnem Akın.
Preferred Shelf Number 
HF5438.4 A28 2004
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135. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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ONLINE
Electronic Access 
http://dx.doi.org/10.1049/PBTE048E
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136. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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137. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E., author.
Preferred Shelf Number 
HF5415.5 .S5199 2003
Electronic Access 
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138. 
Cover image for Tüketici krallığının fethi : markalar diyarında pazarlama stratejileri
Tüketici krallığının fethi : markalar diyarında pazarlama stratejileri
Author 
Solomon, Michael R. Çetinkaya, Selin, çev.
Preferred Shelf Number 
HF 5415.32 .S65 2003
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139. 
Cover image for Integrating ERP, CRM, supply chain management, and smart materials
Integrating ERP, CRM, supply chain management, and smart materials
Author 
Chorafas, Dimitris N., author.
Preferred Shelf Number 
HD38.5 .C44 2001
Electronic Access 
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140. 
Cover image for The essential guide to knowledge management : E-business and CRM applications
The essential guide to knowledge management : E-business and CRM applications
Author 
Tiwana, Amrit, 1974-
Preferred Shelf Number 
HD 30.2 T498 2001
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141. 
Cover image for Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümü
Author 
Acuner, Şebnem Akın.
Preferred Shelf Number 
HF5438.4 A28 2001
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142. 
Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy
Driving customer equity : how customer lifetime value is reshaping corporate strategy
Author 
Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)
Preferred Shelf Number 
HF 5415.5 R87 2000
Electronic Access 
Contributor biographical information http://www.loc.gov/catdir/bios/simon051/00026485.html
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