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13. 
Cover image for Software for People Fundamentals, Trends and Best Practices
Software for People Fundamentals, Trends and Best Practices
Author 
Maedche, Alexander. editor. Botzenhardt, Achim. editor. Neer, Ludwig. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-3-642-31371-4
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14. 
Cover image for Overview of the PMBOK® Guide Paving the Way for PMP® Certification
Overview of the PMBOK® Guide Paving the Way for PMP® Certification
Author 
Ó Conchúir, Deasún. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-31803-0
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15. 
Cover image for ITIL® 2011 At a Glance
ITIL® 2011 At a Glance
Author 
Long, John O. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4614-3897-7
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16. 
Cover image for Service Systems Implementation
Service Systems Implementation
Author 
Demirkan, Haluk. editor. Spohrer, James C. editor. Krishna, Vikas. editor. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4419-7904-9
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17. 
Cover image for Overview of the PMBOK® Guide Short Cuts for PMP® Certification
Overview of the PMBOK® Guide Short Cuts for PMP® Certification
Author 
Ó Conchúir, Deasún. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-19122-0
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18. 
Cover image for Service Design and Delivery
Service Design and Delivery
Author 
Macintyre, Mairi. editor. Parry, Glenn. editor. Angelis, Jannis. editor. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-1-4419-8321-3
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19. 
Cover image for The Science of Service Systems
The Science of Service Systems
Author 
Demirkan, Haluk. editor. Spohrer, James C. editor. Krishna, Vikas. editor. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-8270-4
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20. 
Cover image for Informationsmanagement in Hochschulen
Informationsmanagement in Hochschulen
Author 
Bode, Arndt. editor. Borgeest, Rolf. editor. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-642-04720-6
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21. 
Cover image for Platons grotesker Irrtum und 98 andere Neuronenstürme aus Daily Dueck
Platons grotesker Irrtum und 98 andere Neuronenstürme aus Daily Dueck
Author 
Dueck, Gunter. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-642-04607-0
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22. 
Cover image for Overview of the PMBOK® Guide Short Cuts for PMP® Certification
Overview of the PMBOK® Guide Short Cuts for PMP® Certification
Author 
Conchúir, Deasún Ó. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-11188-4
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23. 
Cover image for Der IT Business Case Kosten erfassen und analysieren Nutzen erkennen und quantifizieren Wirtschaftlichkeit nachweisen und realisieren
Der IT Business Case Kosten erfassen und analysieren Nutzen erkennen und quantifizieren Wirtschaftlichkeit nachweisen und realisieren
Author 
Brugger, Ralph. author. SpringerLink (Online service)
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Electronic Access 
http://dx.doi.org/10.1007/978-3-540-93858-3
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24. 
Cover image for Quo vadis CIO?
Quo vadis CIO?
Author 
Holtschke, Bernhard. author. Heier, Hauke. author. Hummel, Thomas. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-540-74589-1
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