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Subject: Total quality management.
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Arthur, Jay, 1951-
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13.
Service design for six sigma a roadmap for excellence
Service design for six sigma a roadmap for excellence
Author
El-Haik, Basem. Roy, David M., 1955- John Wiley & Sons.
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John Wiley
http://dx.doi.org/10.1002/0471744719
http://www3.interscience.wiley.com/cgi-bin/bookhome/110433463
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