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25. 
Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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26. 
Cover image for User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
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Corn, Joseph J. Project Muse.
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27. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
Author 
Lucas, Robert W.
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28. 
Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
Author 
Bloom, Robert H. Conti, Dave.
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29. 
Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Author 
Knapp, Duane E.
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30. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
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Richardson, Linda, 1944-
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31. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960-
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32. 
Cover image for Modern analysis of customer surveys with applications using R
Modern analysis of customer surveys with applications using R
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Kenett, Ron. Salini, Silvia. Wiley InterScience (Online service)
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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33. 
Cover image for Construction stakeholder management
Construction stakeholder management
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Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444315349
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34. 
Cover image for CIM revision cards delivering customer value
CIM revision cards delivering customer value
Author 
Donnelly, Ray.
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35. 
Cover image for Strategic marketing for health care organizations building a customer-driven health system
Strategic marketing for health care organizations building a customer-driven health system
Author 
Kotler, Philip. Shalowitz, Joel, 1953- Stevens, Robert J. (Robert John), 1955-
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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=225560
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36. 
Cover image for Clients driving innovation
Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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