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1. 
Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Author 
Metz, Adam.
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Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
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Kumar, V., 1957- Petersen, J. Andrew.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
Available by subscription from Safari Books Online
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Cover image for The financial services marketing handbook tactics and techniques that produce results
The financial services marketing handbook tactics and techniques that produce results
Author 
Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954-
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John Wiley http://dx.doi.org/10.1002/9781118531716
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Cover image for Consumer-brand relationships theory and practice
Consumer-brand relationships theory and practice
Author 
Fournier, Susan. Breazeale, Michael, 1964- Fetscherin, Marc.
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Cover image for The 4A's of marketing creating value for customers, companies and society
The 4A's of marketing creating value for customers, companies and society
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Sheth, Jagdish N. Sisodia, Rajendra.
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Cover image for Business plans that work a guide for small business
Business plans that work a guide for small business
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Zacharakis, Andrew. Spinelli, Stephen. Timmons, Jeffry A. Timmons, Jeffry A. Business plans that work.
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Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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Cover image for The big book of people skills games
The big book of people skills games
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Scannell, Edward E. Rickenbacher, Colleen A.
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Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
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Bloom, Robert H. Conti, Dave.
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Cover image for The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
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Gallo, Carmine.
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Cover image for Built to serve how to drive the bottom line with people-first practices
Built to serve how to drive the bottom line with people-first practices
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Sanders, Dan J.
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