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25. 
Cover image for Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay
Author 
Roman, Ernan.
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26. 
Cover image for Mastering the complex sale how to compete and win when the stakes are high!
Mastering the complex sale how to compete and win when the stakes are high!
Author 
Thull, Jeff, 1949-
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Books24x7 http://www.books24x7.com/marc.asp?bookid=34866
John Wiley http://dx.doi.org/10.1002/9781118258019
OverDrive (PDF) http://www.contentreserve.com/TitleInfo.asp?ID={5E532BE2-8061-4F0A-A489-976888FFE579}&Format=50
OverDrive (EPUB) http://www.contentreserve.com/TitleInfo.asp?ID={5E532BE2-8061-4F0A-A489-976888FFE579}&Format=410
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27. 
Cover image for The connectors how the world's most successful businesspeople build relationships and win clients for life
The connectors how the world's most successful businesspeople build relationships and win clients for life
Author 
Kuzmeski, Maribeth.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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28. 
Cover image for The relationship advantage information technologies, sourcing, and management
The relationship advantage information technologies, sourcing, and management
Author 
Kern, Thomas. Willcocks, Leslie.
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Oxford scholarship online http://dx.doi.org/10.1093/acprof:oso/9780199241927.001.0001
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