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25. 
Cover image for Top market strategy applying the 80/20 rule
Top market strategy applying the 80/20 rule
Author 
Kruger, Elizabeth Rush.
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ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219
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26. 
Cover image for Social media 101 tactics and tips to develop your business online
Social media 101 tactics and tips to develop your business online
Author 
Brogan, Chris.
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ONLINE
Electronic Access 
Click for information on Adobe Digital Editions version
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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27. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
Author 
Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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28. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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ONLINE
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http://dx.doi.org/10.1049/PBTE048E
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29. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ONLINE
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ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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30. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E., author.
Preferred Shelf Number 
HF5415.5 .S5199 2003
Electronic Access 
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