Take your sales to the next level advanced skills to build stronger relationships and close more deals

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer-driven operations aligning quality tools and business processes for customer excellence

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

Stop telling, start selling how to use customer-focused dialogue to close sales

Voice of the customer capture and analysis

Please every customer delivering stellar customer service across cultures

Customer relationship management

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Master data management and data governance