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Kotler, Philip. Shalowitz, Joel, 1953- Stevens, Robert J. (Robert John), 1955-
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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Vitale, Joe, 1953-
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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MyiLibrary, Table of contents http://www.myilibrary.com?id=138131&ref=toc
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0739/2007012417-b.html
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
Click here to view book
MyiLibrary, Table of contents http://www.myilibrary.com?id=138131&ref=toc
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0739/2007012417-b.html
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Sheth, Jagdish N. Mittal, Banwari, ort. yaz.
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HF 5415.32 S54 2004
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Beytepe Library~1
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Gr©¿℗œnstedt, Anders.
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ONLINE(342407.1)
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Akan, Perran.
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HF 5415.5 A526 1995
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Wilson, Jerry R., 1944-2005.
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HF5415.5 W59 1994
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Rust, Roland T. Oliver, Richard L., 1945-
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ONLINE(369303.1)
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SAGE knowledge http://sk.sagepub.com/books/service-quality
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