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Language: English

Author

SpringerLink (Online service)

(13)

Wiley InterScience (Online service)

(4)

Michelli, Joseph A., 1960-

(2)

Nah, Fiona. editor.

(2)

Rust, Roland T.

(2)

Siau, Keng. editor.

(2)

Zeithaml, Valarie A.

(2)

Ahoy, Christopher K.

(1)

Ahuja, Vandana, editor.

(1)

(1)

Alaedini, Pooya, 1967- editor.

(1)

Alavi, Shirin, 1980- editor.

(1)

Alfnes, Erlend. editor.

(1)

(1)

An, Bo. editor.

(1)

Anderson, Kristin, 1962-

(1)

Antona, Margherita. editor.

(1)

Azevedo, Abaet�e de.

(1)

Bachmann, Kremena.

(1)

(1)

Barclay, Donald A., author.

(1)

Barreiros, Miguel, 1977-

(1)

Bergheim, Laura, 1962-

(1)

(1)

Berson, Alex. Master data management and customer data integration for a global enterprise.

(1)

Bitner, Mary Jo.

(1)

Blumberg, Donald F.

(1)

Boucher, Xavier. editor.

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

Brennan, Charles D.

(1)

Buckley Owen, Tim, 1948-

(1)

Buckley Owen, Tim, 1948- Success at the enquiry desk.

(1)

Cai, Liping A., editor.

(1)

Camarinha-Matos, Luis M. editor.

(1)

Cao, Longbing. editor.

(1)

Chinyio, E. (Ezekiel)

(1)

Christensen, Clayton M.

(1)

Coenen, Frans. editor.

(1)

Cuadra-Sanchez, Antonio.

(1)

Degen, Helmut, 1964-

(1)

Deshpande, Rohit.

(1)

Drăgoicea, Monica. editor.

(1)

Dubov, Lawrence.

(1)

Fernandes, João M. editor.

(1)

Ferreira, Sueli Mara Soares Pinto, ed.

(1)

Freund, Louis E.

(1)

Fricker, Samuel A. editor.

(1)

Gallo, Carmine.

(1)

Gen, Mitsuo. editor.

(1)

George, Michael L.

(1)

Ghosh, Ankush. editor.

(1)

Gorodetsky, Vladimir. editor.

(1)

Gremler, Dwayne D.

(1)

Grönfeldt, Svafa.

(1)

(1)

Gupta, Ruchika. editor.

(1)

Hardy, William C.

(1)

Harmon, Charles, 1960-

(1)

Hens, Thorsten.

(1)

(1)

Hildebrand, Volker.

(1)

Hiroshi, Yabe. editor.

(1)

Hodge, Richard.

(1)

Hossain, Md. Afnan, 1987- author.

(1)

Huang, Xiaoxia. editor.

(1)

Hunt, Brian, author.

(1)

Hyytiä, Esa. editor.

(1)

IFLA Satellite Meeting (2004 : Säao Paulo, Brasil)

(1)

IGI Global, publisher.

(1)

Iacobucci, Dawn.

(1)

(1)

Iverg¿̐ưard, Toni, author.

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Karlyn, Matthew A.

(1)

Kars, Marge, 1947-

(1)

Karwowski, Waldemar, 1953-

(1)

Kavitha, Veeraruna. editor.

(1)

(1)

Kim, Kuinam J. editor.

(1)

Knapp, Duane E.

(1)

Koc, Erdogan, editor.

(1)

Lemon, Katherine N. (Katherine Newell)

(1)

Lopez, Maribel, 1968-

(1)

(1)

(1)

Lucas, Robert W.

(1)

Lundqvist, Peter, 1968-

(1)

Machado, Ricardo J. editor.

(1)

Marketing Science Institute.

(1)

(1)

(1)

Mellouk, Abdelhamid.

(1)

Messina, Michael.

(1)

Mirchandani, Kiran, 1968-

(1)

(1)

Ntoa, Stavroula. editor.

(1)

Nóvoa, Henriqueta. editor.

(1)

Oliver, Richard L., 1945-

(1)

Ortiz, Angel. editor.

(1)

Overly, Michael R.

(1)

Paprzycki, Marcin. editor.

(1)

Pomeranz, Ricardo.

(1)

Proctor, Charles (Lawyer), author.

(1)

Rahman, Muhammad Sabbir, 1981- author.

(1)

Raynor, Michael E.

(1)

Richardson, Linda, 1944-

(1)

Romero, David. editor.

(1)

Romsdal, Anita. editor.

(1)

(1)

Salvendy, Gavriel, 1938-

(1)

Salvendy, Gavriel. editor.

(1)

Savard, Rejean, 1950-, ed.

(1)

Schachter, Lou.

(1)

Schiffman, Stephan.

(1)

Schlamann, Hermann.

(1)

Schneider, Kurt. editor.

(1)

Shaw, Rabindra Nath. editor.

(1)

Singh, Sompal. editor.

(1)

Soudagar, Reza.

(1)

Spohrer, James C.

(1)

Stephanidis, Constantine. editor.

(1)

Strandhagen, Jan Ola. editor.

(1)

Strother, Judith B.

(1)

Swartz, Teresa A.

(1)

Swartzlander, Anne.

(1)

Symeonidis, Andreas L. editor.

(1)

(1)

Velde, Thierry Van de.

(1)

Weinzimer, Philip.

(1)

Whyte, Grafton, author.

(1)

Wilson, Feleta L., 1945-

(1)

Wilson, Jerry R., 1944-2005.

(1)

Wnuk, Krzysztof. editor.

(1)

Woodside, Arch G., editor.

(1)

Yadav, Shakti Kumar. editor.

(1)

(1)

Yu, Philip S. editor.

(1)

Yuan, Xiaowei, 1963-

(1)

Zaman, Mahmud Habib, 1981- author.

(1)

Zeng, Yifeng. editor.

(1)

von Cieminski, Gregor. editor.

(1)

Publication Date

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(15)

(8)

(8)

(6)

(5)

(4)

(4)

(3)

(3)

(3)

(3)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services.

(21)

Consumer satisfaction.

(13)

Customer relations.

(13)

Customer services -- Management.

(7)

Strategic planning.

(5)

Electronic books.

(4)

(4)

Success in business.

(4)

Customer relations -- Management.

(3)

Customer services -- Quality control.

(3)

Customer services -- Technological innovations.

(3)

(3)

Service industries -- Marketing.

(3)

Computer networks -- Management.

(2)

Construction industry -- Customer services.

(2)

Corporate culture.

(2)

Creative ability in business.

(2)

Customer loyalty.

(2)

Customer services -- Evaluation.

(2)

Customer services -- Marketing.

(2)

Industrial management.

(2)

Information technology -- Management.

(2)

Libraries -- Customer services.

(2)

Marketing -- Technological innovations.

(2)

Quality control -- Statistical methods.

(2)

Relationship marketing.

(2)

Sales management.

(2)

Six sigma (Quality control standard)

(2)

Technological innovations -- Management.

(2)

Telecommunication -- Customer services.

(2)

Telecommunication -- Quality control.

(2)

Telecommunication systems -- Evaluation.

(2)

Academic libraries -- Aims and objectives.

(1)

Academic libraries -- Customer services.

(1)

Academic libraries -- Information technology.

(1)

Academic libraries -- Technological innovations.

(1)

Apple Computer, Inc.

(1)

Ağırlama endüstrisi -- Yönetim.

(1)

Bank loans -- United States.

(1)

Banks and banking -- Customer services.

(1)

Banks and banking, International -- Law and legislation.

(1)

Big data -- Economic aspects.

(1)

Bilgi hizmetleri -- Pazarlama -- Kongreler.

(1)

(1)

Brand name products.

(1)

Building -- Technological innovations.

(1)

Business -- Data processing -- Security measures.

(1)

Business -- Data processing.

(1)

Business logistics.

(1)

Business referrals.

(1)

Call center agents -- India -- Social conditions.

(1)

Cell phone systems -- Management.

(1)

Chief information officers.

(1)

Communication in marketing.

(1)

Communication in medicine.

(1)

Communication in the building trades.

(1)

Computer networks -- Quality control.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer behavior -- United States.

(1)

Consumer behavior.

(1)

Consumer credit -- United States.

(1)

Consumer profiling.

(1)

Consumer satisfaction -- Case studies.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Statistical methods.

(1)

Consumer satisfaction -- Turkey.

(1)

Consumer satisfaction -- United States.

(1)

(1)

Contracting out.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Africa -- Management.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management -- Congresses.

(1)

Customer service -- Management -- Case studies.

(1)

Customer services -- Africa.

(1)

Customer services -- Data processing.

(1)

Customer services -- Information technology.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Social aspects -- India.

(1)

Customer services -- Statistical methods.

(1)

Customer services -- Turkey.

(1)

Customer services -- United States -- Public opinion.

(1)

Customer services -- United States.

(1)

Data integration (Computer science)

(1)

Data warehousing.

(1)

Digital libraries.

(1)

Disruptive technologies.

(1)

Education, Higher -- Effect of technological innovations on.

(1)

Electronic commerce.

(1)

Electronic reference services (Libraries)

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Employee selection.

(1)

Finance -- Psychological aspects.

(1)

Financial institutions -- Customer service.

(1)

Health education -- United States -- Handbooks, manuals, etc.

(1)

Health literacy -- United States -- Handbooks, manuals, etc.

(1)

Hospitality -- Customer services.

(1)

Hospitality industry -- Customer services -- Case studies.

(1)

Hospitality industry -- Management.

(1)

Human engineering.

(1)

Human-computer interaction.

(1)

Identity (Psychology) -- India.

(1)

Industrial design.

(1)

Information retrieval.

(1)

Information services -- Contracting out.

(1)

Information services -- Marketing -- Congresses.

(1)

Information technology -- Economic aspects.

(1)

Intercultural communication -- India.

(1)

Intercultural communication.

(1)

International business enterprises -- Social aspects -- India.

(1)

Internet -- Social aspects.

(1)

Internet access for library users -- Congresses.

(1)

Interpersonal communication.

(1)

Investments -- Psychological aspects.

(1)

Kütüphaneler -- Halk ilişkileri -- Kongreler.

(1)

(1)

Libraries -- Public relations -- Congresses.

(1)

Libraries and community.

(1)

Libraries and distance education.

(1)

Libraries and illiterate persons.

(1)

Libraries and people with social disabilities.

(1)

Libraries and the Internet.

(1)

Library Web sites.

(1)

Library users -- Effect of technological innovations on.

(1)

Literacy -- Health aspects -- United States.

(1)

Management science.

(1)

Market segmentation.

(1)

Marketing research.

(1)

Medical librarianship -- United States -- Handbooks, manuals, etc.

(1)

Medical libraries -- Reference services -- United States.

(1)

Methods engineering.

(1)

Mortgage loans -- United States.

(1)

MÜŞERİ HİZMETLERİ -- KALİTE KONTROLÜ.

(1)

MÜŞERİ HİZMETLERİ -- TÜRKİYE.

(1)

Müşteri hizmetleri -- Yönetim.

(1)

Müşteri hizmetleri.

(1)

Müşteri ilişkileri -- Yönetim -- Kongreler.

(1)

Müşteri ilişkileri.

(1)

Network performance (Telecommunication)

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Organizational effectiveness.

(1)

Packet switching (Data transmission)

(1)

Patient education -- United States -- Handbooks, manuals, etc.

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

(1)

Product management.

(1)

Production management -- Statistical methods.

(1)

Production management.

(1)

Production planning.

(1)

Professions -- Marketing.

(1)

Public services (Libraries) -- United States.

(1)

Quality of service (Computer networks)

(1)

Reference services (Libraries)

(1)

Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

(1)

Service industries -- Customer services.

(1)

Service industries -- Information technology.

(1)

Service industries -- Management.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Service industries workers -- India -- Social conditions.

(1)

Service-oriented architecture (Computer science)

(1)

Small business -- Customer services.

(1)

Small business marketing.

(1)

Social media -- Economic aspects.

(1)

Social media -- Social aspects.

(1)

Social medicine -- United States.

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Support services (Management)

(1)

Systems engineering.

(1)

Technology assessment.

(1)

Telecommunication systems -- Management.

(1)

Telecommunication.

(1)

Total quality management.

(1)

Tourism -- Customer services.

(1)

Tourism -- Management.

(1)

Turizm -- Yönetim.

(1)

TÜKETİCİ DOYUMU -- TÜRKİYE.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

(1)

Wealth -- Management.

(1)

Wireless communication systems -- Management.

(1)

İnternet erişimi, Kütüphane kullanıcıları için -- Kongreler.

(1)

Material Type

Shelf Location

Beytepe General Collection

Electronic Library

Law General Collection

Library

Beytepe Library

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37.

Cover image for The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

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Gallo, Carmine.

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38.

Cover image for UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

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Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.

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39.

Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

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Mirchandani, Kiran, 1968-

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ONLINE

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http://www.jstor.org/stable/10.7591/j.ctt7zb03

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40.

Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

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Michelli, Joseph A., 1960-

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41.

Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

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George, Michael L.

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42.

Cover image for The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

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Mooney, Kelly. Bergheim, Laura, 1962-

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43.

Cover image for Please every customer delivering stellar customer service across cultures

Please every customer delivering stellar customer service across cultures

Please every customer delivering stellar customer service across cultures

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Lucas, Robert W.

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44.

Cover image for Customer relationship management

Customer relationship management

Customer relationship management

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Anderson, Kristin, 1962- Kerr, Carol.

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45.

Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

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Michelli, Joseph A., 1960-

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46.

Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

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Brennan, Charles D.

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Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

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Azevedo, Abaet�e de. Pomeranz, Ricardo.

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48.

Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

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Ahoy, Christopher K.

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