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Tang, Loon Ching. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/0470062002
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El-Haik, Basem. Al-Aomar, Raid.
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El-Haik, Basem. Roy, David M., 1955- John Wiley & Sons.
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Meyer, Marshall W..
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Kelemen, Mihaela, 1968-
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SAGE knowledge http://sk.sagepub.com/books/managing-quality
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Hoyle, David. Thompson, John, 1946-
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ScienceDirect http://www.sciencedirect.com/science/book/9780080492193
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Neely, Andy.
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