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Author

SpringerLink (Online service)

(13)

Wiley InterScience (Online service)

(4)

Michelli, Joseph A., 1960-

(2)

Nah, Fiona. editor.

(2)

Rust, Roland T.

(2)

Siau, Keng. editor.

(2)

Zeithaml, Valarie A.

(2)

Ahoy, Christopher K.

(1)

Ahuja, Vandana, editor.

(1)

(1)

Aktuğlu, Işıl Karpat.

(1)

Alaedini, Pooya, 1967- editor.

(1)

Alavi, Shirin, 1980- editor.

(1)

Alfnes, Erlend. editor.

(1)

(1)

An, Bo. editor.

(1)

Anderson, Kristin, 1962-

(1)

Antona, Margherita. editor.

(1)

(1)

Azevedo, Abaet�e de.

(1)

Bachmann, Kremena.

(1)

(1)

Barclay, Donald A., author.

(1)

Barreiros, Miguel, 1977-

(1)

Bergheim, Laura, 1962-

(1)

(1)

Berson, Alex. Master data management and customer data integration for a global enterprise.

(1)

Bitner, Mary Jo.

(1)

Blumberg, Donald F.

(1)

Boucher, Xavier. editor.

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

Brennan, Charles D.

(1)

Buckley Owen, Tim, 1948-

(1)

Buckley Owen, Tim, 1948- Success at the enquiry desk.

(1)

Cai, Liping A., editor.

(1)

Camarinha-Matos, Luis M. editor.

(1)

Cao, Longbing. editor.

(1)

Chinyio, E. (Ezekiel)

(1)

Christensen, Clayton M.

(1)

Coenen, Frans. editor.

(1)

Cuadra-Sanchez, Antonio.

(1)

Degen, Helmut, 1964-

(1)

Deshpande, Rohit.

(1)

Drăgoicea, Monica. editor.

(1)

Dubov, Lawrence.

(1)

Fernandes, João M. editor.

(1)

Ferreira, Sueli Mara Soares Pinto, ed.

(1)

Freund, Louis E.

(1)

Fricker, Samuel A. editor.

(1)

Gallo, Carmine.

(1)

Gen, Mitsuo. editor.

(1)

George, Michael L.

(1)

Ghosh, Ankush. editor.

(1)

Gorodetsky, Vladimir. editor.

(1)

Gremler, Dwayne D.

(1)

Grönfeldt, Svafa.

(1)

(1)

Gupta, Ruchika. editor.

(1)

Gümüş, Sefer.

(1)

Hardy, William C.

(1)

Harmon, Charles, 1960-

(1)

Hens, Thorsten.

(1)

(1)

Hildebrand, Volker.

(1)

Hiroshi, Yabe. editor.

(1)

Hodge, Richard.

(1)

Hossain, Md. Afnan, 1987- author.

(1)

Huang, Xiaoxia. editor.

(1)

Hunt, Brian, author.

(1)

Hyytiä, Esa. editor.

(1)

IFLA Satellite Meeting (2004 : Säao Paulo, Brasil)

(1)

IGI Global, publisher.

(1)

Iacobucci, Dawn.

(1)

(1)

Iverg¿̐ưard, Toni, author.

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Karatepe, Osman Mübin.

(1)

Karlyn, Matthew A.

(1)

Kars, Marge, 1947-

(1)

Karwowski, Waldemar, 1953-

(1)

Kavitha, Veeraruna. editor.

(1)

Kaygın, Canan.

(1)

(1)

Kim, Kuinam J. editor.

(1)

Knapp, Duane E.

(1)

Koc, Erdogan, editor.

(1)

Lemon, Katherine N. (Katherine Newell)

(1)

Lopez, Maribel, 1968-

(1)

(1)

(1)

Lucas, Robert W.

(1)

Lundqvist, Peter, 1968-

(1)

Machado, Ricardo J. editor.

(1)

Marketing Science Institute.

(1)

(1)

(1)

Mellouk, Abdelhamid.

(1)

Messina, Michael.

(1)

Mirchandani, Kiran, 1968-

(1)

Misci Kip, Sema.

(1)

(1)

Ntoa, Stavroula. editor.

(1)

Nóvoa, Henriqueta. editor.

(1)

Oliver, Richard L., 1945-

(1)

Ortiz, Angel. editor.

(1)

Overly, Michael R.

(1)

Paprzycki, Marcin. editor.

(1)

Pomeranz, Ricardo.

(1)

Proctor, Charles (Lawyer), author.

(1)

Rahman, Muhammad Sabbir, 1981- author.

(1)

Raynor, Michael E.

(1)

Richardson, Linda, 1944-

(1)

Romero, David. editor.

(1)

Romsdal, Anita. editor.

(1)

(1)

Salvendy, Gavriel, 1938-

(1)

Salvendy, Gavriel. editor.

(1)

Savard, Rejean, 1950-, ed.

(1)

Schachter, Lou.

(1)

Schiffman, Stephan.

(1)

Schlamann, Hermann.

(1)

Schneider, Kurt. editor.

(1)

Shaw, Rabindra Nath. editor.

(1)

Singh, Sompal. editor.

(1)

Soudagar, Reza.

(1)

Spohrer, James C.

(1)

Stephanidis, Constantine. editor.

(1)

Strandhagen, Jan Ola. editor.

(1)

Strother, Judith B.

(1)

Swartz, Teresa A.

(1)

Swartzlander, Anne.

(1)

Symeonidis, Andreas L. editor.

(1)

Temel Eğinli, Ayşen.

(1)

(1)

Velde, Thierry Van de.

(1)

Weinzimer, Philip.

(1)

Whyte, Grafton, author.

(1)

Wilson, Feleta L., 1945-

(1)

Wilson, Jerry R., 1944-2005.

(1)

Wnuk, Krzysztof. editor.

(1)

Woodside, Arch G., editor.

(1)

Yadav, Shakti Kumar. editor.

(1)

(1)

Yu, Philip S. editor.

(1)

Yuan, Xiaowei, 1963-

(1)

Zaman, Mahmud Habib, 1981- author.

(1)

Zeng, Yifeng. editor.

(1)

von Cieminski, Gregor. editor.

(1)

İslamoğlu, A. Hamdi.

(1)

Language

(75)

(5)

Publication Date

-

(15)

(8)

(8)

(6)

(5)

(4)

(4)

(4)

(3)

(3)

(3)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services.

(22)

Consumer satisfaction.

(13)

Customer relations.

(13)

Customer services -- Management.

(7)

Strategic planning.

(5)

Electronic books.

(4)

(4)

Service industries -- Marketing.

(4)

Success in business.

(4)

Banks and banking -- Customer services.

(3)

Customer relations -- Management.

(3)

Customer services -- Marketing.

(3)

Customer services -- Quality control.

(3)

Customer services -- Technological innovations.

(3)

(3)

Computer networks -- Management.

(2)

Construction industry -- Customer services.

(2)

Corporate culture.

(2)

Creative ability in business.

(2)

Customer loyalty.

(2)

Customer services -- Evaluation.

(2)

Industrial management.

(2)

Information technology -- Management.

(2)

Libraries -- Customer services.

(2)

Marketing -- Technological innovations.

(2)

Marketing research.

(2)

Quality control -- Statistical methods.

(2)

Relationship marketing.

(2)

Sales management.

(2)

Service industries -- Management.

(2)

Six sigma (Quality control standard)

(2)

Technological innovations -- Management.

(2)

Telecommunication -- Customer services.

(2)

Telecommunication -- Quality control.

(2)

Telecommunication systems -- Evaluation.

(2)

Academic libraries -- Aims and objectives.

(1)

Academic libraries -- Customer services.

(1)

Academic libraries -- Information technology.

(1)

Academic libraries -- Technological innovations.

(1)

Advertising agencies -- Customer services

(1)

Apple Computer, Inc.

(1)

Ağırlama endüstrisi -- Yönetim.

(1)

BANKALAR VE BANKACILIK -- MÜŞTERİ HİZMETLERİ.

(1)

Bank loans -- United States.

(1)

Bank marketing.

(1)

Banka pazarlaması.

(1)

Bankalar ve bankacılık -- Müşteri hizmetleri.

(1)

Banks and banking, International -- Law and legislation.

(1)

Big data -- Economic aspects.

(1)

Bilgi hizmetleri -- Pazarlama -- Kongreler.

(1)

(1)

Brand name products.

(1)

Building -- Technological innovations.

(1)

Business -- Data processing -- Security measures.

(1)

Business -- Data processing.

(1)

Business logistics.

(1)

Business referrals.

(1)

Call center agents -- India -- Social conditions.

(1)

Cell phone systems -- Management.

(1)

Chief information officers.

(1)

Communication in marketing.

(1)

Communication in medicine.

(1)

Communication in the building trades.

(1)

Computer networks -- Quality control.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer behavior -- United States.

(1)

Consumer behavior.

(1)

Consumer credit -- United States.

(1)

Consumer profiling.

(1)

Consumer satisfaction -- Case studies.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Statistical methods.

(1)

Consumer satisfaction -- Turkey.

(1)

Consumer satisfaction -- United States.

(1)

(1)

Contracting out.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Africa -- Management.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management -- Congresses.

(1)

Customer satisfaction.

(1)

Customer service -- Management -- Case studies.

(1)

Customer services -- Africa.

(1)

Customer services -- Data processing.

(1)

Customer services -- Information technology.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Social aspects -- India.

(1)

Customer services -- Statistical methods.

(1)

Customer services -- Turkey.

(1)

Customer services -- United States -- Public opinion.

(1)

Customer services -- United States.

(1)

Data integration (Computer science)

(1)

Data warehousing.

(1)

Digital libraries.

(1)

Disruptive technologies.

(1)

Education, Higher -- Effect of technological innovations on.

(1)

Electronic commerce.

(1)

Electronic reference services (Libraries)

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Employee selection.

(1)

Finance -- Psychological aspects.

(1)

Financial institutions -- Customer service.

(1)

Health education -- United States -- Handbooks, manuals, etc.

(1)

Health literacy -- United States -- Handbooks, manuals, etc.

(1)

Hizmet endüstrisi -- Pazarlama.

(1)

Hizmet endüstrisi -- Yönetim.

(1)

Hizmet endüstrisi.

(1)

Hospitality -- Customer services.

(1)

Hospitality industry -- Customer services -- Case studies.

(1)

Hospitality industry -- Management.

(1)

Human engineering.

(1)

Human-computer interaction.

(1)

Identity (Psychology) -- India.

(1)

Industrial design.

(1)

Information retrieval.

(1)

Information services -- Contracting out.

(1)

Information services -- Marketing -- Congresses.

(1)

Information technology -- Economic aspects.

(1)

Intercultural communication -- India.

(1)

Intercultural communication.

(1)

International business enterprises -- Social aspects -- India.

(1)

Internet -- Social aspects.

(1)

Internet access for library users -- Congresses.

(1)

Interpersonal communication.

(1)

Investments -- Psychological aspects.

(1)

Kütüphaneler -- Halk ilişkileri -- Kongreler.

(1)

(1)

Libraries -- Public relations -- Congresses.

(1)

Libraries and community.

(1)

Libraries and distance education.

(1)

Libraries and illiterate persons.

(1)

Libraries and people with social disabilities.

(1)

Libraries and the Internet.

(1)

Library Web sites.

(1)

Library users -- Effect of technological innovations on.

(1)

Literacy -- Health aspects -- United States.

(1)

Management science.

(1)

Market segmentation.

(1)

Medical librarianship -- United States -- Handbooks, manuals, etc.

(1)

Medical libraries -- Reference services -- United States.

(1)

Methods engineering.

(1)

Mortgage loans -- United States.

(1)

MÜŞERİ HİZMETLERİ -- KALİTE KONTROLÜ.

(1)

MÜŞERİ HİZMETLERİ -- TÜRKİYE.

(1)

MÜŞTERİ HOŞNUTLUĞU.

(1)

MÜŞTERİ HİZMETLERİ.

(1)

Müşteri hizmetleri -- Pazarlama.

(1)

Müşteri hizmetleri -- Yönetim.

(1)

Müşteri hizmetleri.

(1)

Müşteri ilişkileri -- Yönetim -- Kongreler.

(1)

Müşteri ilişkileri.

(1)

Network performance (Telecommunication)

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Organizational effectiveness.

(1)

PAZARLAMA ARAŞTIRMASI.

(1)

Packet switching (Data transmission)

(1)

Patient education -- United States -- Handbooks, manuals, etc.

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

(1)

Product management.

(1)

Production management -- Statistical methods.

(1)

Production management.

(1)

Production planning.

(1)

Professions -- Marketing.

(1)

Public services (Libraries) -- United States.

(1)

Quality of service (Computer networks)

(1)

Reference services (Libraries)

(1)

Reklam ajansları -- Müşteri hizmetleri.

(1)

Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

(1)

Service industries -- Customer services.

(1)

Service industries -- Information technology.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Service industries workers -- India -- Social conditions.

(1)

Service industries.

(1)

Service-oriented architecture (Computer science)

(1)

Small business -- Customer services.

(1)

Small business marketing.

(1)

Social media -- Economic aspects.

(1)

Social media -- Social aspects.

(1)

Social medicine -- United States.

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Support services (Management)

(1)

Systems engineering.

(1)

Technology assessment.

(1)

Telecommunication systems -- Management.

(1)

Telecommunication.

(1)

Total quality management.

(1)

Tourism -- Customer services.

(1)

Tourism -- Management.

(1)

Turizm -- Yönetim.

(1)

TÜKETİCİ DOYUMU -- TÜRKİYE.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

(1)

Wealth -- Management.

(1)

Wireless communication systems -- Management.

(1)

Material Type

Shelf Location

Beytepe General Collection

Beytepe Tez Koleksiyonu

Electronic Library

Law General Collection

Library

Beytepe Library

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37.

Cover image for Successful enquiry answering every time

Successful enquiry answering every time

Successful enquiry answering every time

Author

Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.

Preferred Shelf Number

ONLINE

Electronic Access

EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456

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38.

Cover image for The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

Author

Gallo, Carmine.

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ONLINE

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39.

Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

Author

Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.

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ONLINE

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40.

Cover image for Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Author

Imbriano, Lou.

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ONLINE

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41.

Cover image for UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

Author

Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.

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ONLINE

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42.

Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Author

Mirchandani, Kiran, 1968-

Preferred Shelf Number

ONLINE

Electronic Access

http://www.jstor.org/stable/10.7591/j.ctt7zb03

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43.

Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

Author

Michelli, Joseph A., 1960-

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ONLINE

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44.

Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Author

Michelli, Joseph A., 1960-

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ONLINE

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45.

Cover image for The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

Author

Mooney, Kelly. Bergheim, Laura, 1962-

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46.

Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Author

Brennan, Charles D.

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47.

Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Author

Azevedo, Abaet�e de. Pomeranz, Ricardo.

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48.

Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

Author

Ahoy, Christopher K.

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