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1. 
Cover image for An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Author 
Faed, Alireza. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(332720.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-319-00324-5
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2. 
Cover image for Food in the Internet Age
Food in the Internet Age
Author 
Aspray, William. author. Royer, George. author. Ocepek, Melissa G. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(332877.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-319-01598-9
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3. 
Cover image for Value Stream Design The Way Towards a Lean Factory
Value Stream Design The Way Towards a Lean Factory
Author 
Erlach, Klaus. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(333056.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-12569-0
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4. 
Cover image for Business Technology Organization Managing Digital Information Technology for Value Creation - The SIGMA Approach
Business Technology Organization Managing Digital Information Technology for Value Creation - The SIGMA Approach
Author 
Morabito, Vincenzo. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(333605.1)
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http://dx.doi.org/10.1007/978-3-642-32698-1
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5. 
Cover image for Innovation from Information Systems An Ambidexterity Approach
Innovation from Information Systems An Ambidexterity Approach
Author 
Dupouet, Olivier. author. Bouzdine-Chameeva, Tatiana. author. Lakshman, C. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(333626.1)
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http://dx.doi.org/10.1007/978-3-642-32876-3
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6. 
Cover image for Fundamentals of Business Process Management
Fundamentals of Business Process Management
Author 
Dumas, Marlon. author. La Rosa, Marcello. author. Mendling, Jan. author. Reijers, Hajo A. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(333671.1)
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http://dx.doi.org/10.1007/978-3-642-33143-5
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7. 
Cover image for Designing Organizational Systems An Interdisciplinary Discourse
Designing Organizational Systems An Interdisciplinary Discourse
Author 
Baskerville, Richard. editor. De Marco, Marco. editor. Spagnoletti, Paolo. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(333699.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-33371-2
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8. 
Cover image for Customer Relationship Management in the Financial Industry Organizational Processes and Technology Innovation
Customer Relationship Management in the Financial Industry Organizational Processes and Technology Innovation
Author 
Rajola, Federico. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334004.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-35554-7
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9. 
Cover image for Business Process Management Workshops BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012. Revised Papers
Business Process Management Workshops BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012. Revised Papers
Author 
Rosa, Marcello. editor. Soffer, Pnina. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334166.1)
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http://dx.doi.org/10.1007/978-3-642-36285-9
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10. 
Cover image for Information and Communication Technologies in Tourism 2013 Proceedings of the International Conference in Innsbruck, Austria, January 22-25, 2013
Information and Communication Technologies in Tourism 2013 Proceedings of the International Conference in Innsbruck, Austria, January 22-25, 2013
Author 
Cantoni, Lorenzo. editor. Xiang, Zheng (Phil). editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334172.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-36309-2
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11. 
Cover image for Business Intelligence Second European Summer School, eBISS 2012, Brussels, Belgium, July 15-21, 2012, Tutorial Lectures
Business Intelligence Second European Summer School, eBISS 2012, Brussels, Belgium, July 15-21, 2012, Tutorial Lectures
Author 
Aufaure, Marie-Aude. editor. Zimányi, Esteban. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334175.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-36318-4
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12. 
Cover image for Exploring Services Science 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings
Exploring Services Science 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings
Author 
Falcão e Cunha, João. editor. Snene, Mehdi. editor. Nóvoa, Henriqueta. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334183.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-36356-6
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