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49. 
Cover image for Operational excellence : breakthrough strategies for improving customer experience and productivity
Operational excellence : breakthrough strategies for improving customer experience and productivity
Author 
Martin, James W. (James William), 1952- author.
Preferred Shelf Number 
TS156.17 .S59 M37 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003045250
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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50. 
Cover image for Better customer service : simple rules you can apply today
Better customer service : simple rules you can apply today
Author 
Brewer, Edward C., 1960- author. Holmes, Terence L., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163763
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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51. 
Cover image for The legaltech book : the legal technology handbook for investors, entrepreneurs and FinTech visionaries
The legaltech book : the legal technology handbook for investors, entrepreneurs and FinTech visionaries
Author 
Chishti, Susanne, 1971- editor.
Preferred Shelf Number 
K87 .L459 2020
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119708063
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52. 
Cover image for Internet of augmented Me, I. AM : empowering innovation for a new sustainable future
Internet of augmented Me, I. AM : empowering innovation for a new sustainable future
Author 
Duvaut, Patrick. Dalloz, Xavier. Menga, David. Koehl, P. F.‏ ‎ (Pierre-François) Chriqui, Vidal.
Preferred Shelf Number 
QA76.9 .A94
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119779902
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53. 
Cover image for The Routledge handbook of service research insights and ideas
The Routledge handbook of service research insights and ideas
Author 
Bridges, Eileen, editor. Fowler, Kendra, editor.
Preferred Shelf Number 
HD9980.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781351245234
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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54. 
Cover image for Customer service management in Africa : a strategic and operational perspective
Customer service management in Africa : a strategic and operational perspective
Author 
Hinson, Robert (Robert Ebo), editor. Adeola, Ogechi, editor, author. Lituchy, Terri R., editor. Amartey, Abednego Feehi Okoe, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429031342
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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55. 
Cover image for The AI book : the artificial intelligence handbook for investors, entrepreneurs and FinTech visionaries
The AI book : the artificial intelligence handbook for investors, entrepreneurs and FinTech visionaries
Author 
Chishti, Susanne, 1971- editor. Bartoletti, Ivana, 1979- editor. Leslie, Anne, 1977- editor. Millie, Shân M., 1968- editor.
Preferred Shelf Number 
HG4515.5 .A38 2020
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119551966
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56. 
Cover image for Queueing theory. 2, Advanced trends
Queueing theory. 2, Advanced trends
Author 
Anisimov, V. I. (Vladimir Ilʹich) Limnios, N. (Nikolaos)
Preferred Shelf Number 
QA274.8
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119755234
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57. 
Cover image for Defining, measuring and managing consumer experiences
Defining, measuring and managing consumer experiences
Author 
Sorrentino, Annarita, author.
Preferred Shelf Number 
HF5415.32 .S67 2020 EB
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003037347
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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58. 
Cover image for SQL server database programming with visual basic.net : concepts, designs and implementations
SQL server database programming with visual basic.net : concepts, designs and implementations
Author 
Bai, Ying, 1956- author.
Preferred Shelf Number 
QA76.9 .C55 S65 2020
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119608493
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59. 
Cover image for Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
Author 
Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global, publisher.
Preferred Shelf Number 
ONLINE
Electronic Access 
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8
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60. 
Cover image for Managing design : conversations, project controls, and best practices for commercial design and construction projects
Managing design : conversations, project controls, and best practices for commercial design and construction projects
Author 
LeFevre, Michael, 1953- author, editor.
Preferred Shelf Number 
HD9715 .A2 L423 2019
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119561965
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