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Cover image for Knowledge Management in Organizations 10th International Conference, KMO 2015, Maribor, Slovenia, August 24-28, 2015, Proceedings
Knowledge Management in Organizations 10th International Conference, KMO 2015, Maribor, Slovenia, August 24-28, 2015, Proceedings
Author 
Uden, Lorna. editor. Heričko, Marjan. editor. Ting, I-Hsien. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518629.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-21009-4
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2. 
Cover image for Introduction to service engineering
Introduction to service engineering
Author 
Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470569627
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3. 
Cover image for Service systems management and engineering creating strategic differentiation and operational excellence
Service systems management and engineering creating strategic differentiation and operational excellence
Author 
Chang, C. M. (Ching Ming), 1935- Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470900208
Format: 
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Online Library~1
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