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1. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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2. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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3. 
Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Author 
Harrington, H. J. (H. James)
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4. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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5. 
Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
Author 
Imbriano, Lou.
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6. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
Author 
Lucas, Robert W.
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7. 
Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
Author 
Mooney, Kelly. Bergheim, Laura, 1962-
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8. 
Cover image for Perfect selling open the door, close the deal
Perfect selling open the door, close the deal
Author 
Richardson, Linda, 1944-
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9. 
Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
Author 
Brennan, Charles D.
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10. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
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11. 
Cover image for Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage
Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage
Author 
Holland, John R. Young, Tim, 1961-
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12. 
Cover image for Selling for the long run build lasting customer relationships for breakthrough results
Selling for the long run build lasting customer relationships for breakthrough results
Author 
Reed, Wendy Foegen.
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