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1. 
Cover image for CUSTOMER ENGAGEMENT AND DIGITAL BUSINESS
CUSTOMER ENGAGEMENT AND DIGITAL BUSINESS
Preferred Shelf Number 
HF5415.1265
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003508083
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for LOYALTY MANAGEMENT driving engagement with loyalty programs and customer experiences.
LOYALTY MANAGEMENT driving engagement with loyalty programs and customer experiences.
Author 
Ziliani, Cristina, author. Ieva, Marco (Research fellow in marketing), author.
Preferred Shelf Number 
HF5415.525
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003400783
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for Contemporary issues in social media marketing
Contemporary issues in social media marketing
Author 
Bandyopadhyay, Subir, 1958- editor Rishi, Bikramjit, 1978- editor
Preferred Shelf Number 
HF5415.1265
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003412656
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Managing customer relationships using customer care techniques : strategy development of an international enterprise
Managing customer relationships using customer care techniques : strategy development of an international enterprise
Author 
Brzozowska, Anna, author. Brzeziński, Stanisław, author. Pabian, Arnold, author. Pabian, Barbara, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032713915
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Selling in Customer Service Integrating and Coordinating Service and Selling.
Selling in Customer Service Integrating and Coordinating Service and Selling.
Author 
Cai, Leon.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032644066
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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6. 
Cover image for ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
Author 
Yorgov, Ivaylo.
Preferred Shelf Number 
HF5415.32
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003402565
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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7. 
Cover image for Business models for Industry 4.0 : concepts and challenges in SME organizations
Business models for Industry 4.0 : concepts and challenges in SME organizations
Author 
Grabowska, Sandra, author. Saniuk, Sebastian, author.
Preferred Shelf Number 
HD62.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003317401
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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8. 
Cover image for Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace
Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace
Author 
Mahajan, Gautam, 1946-
Preferred Shelf Number 
HD30.28
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003381624
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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9. 
Cover image for Engaging the heart in business : a revolutionary market approach based on love
Engaging the heart in business : a revolutionary market approach based on love
Author 
Alessandri, Alice, 1970- author. Aleo, Alberto, 1972- author.
Preferred Shelf Number 
HF5415
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429465604
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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10. 
Cover image for The customer experience model
The customer experience model
Author 
Aliekperov, Adyl, author.
Preferred Shelf Number 
HF5415.5 .A45 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003053521
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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11. 
Cover image for The customer copernicus : how to be customer led
The customer copernicus : how to be customer led
Author 
Dawson, Charlie, 1966- author. Meehan, Seán, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003097877
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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12. 
Cover image for Better customer service : simple rules you can apply today
Better customer service : simple rules you can apply today
Author 
Brewer, Edward C., 1960- author. Holmes, Terence L., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163763
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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