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1. 
Cover image for Experience-Based Communication
Experience-Based Communication
Author 
Ornbo, Jens. author. Sneppen, Claus. author. Würtz, Peter Franklin. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-540-78713-6
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2. 
Cover image for The customer experience model
The customer experience model
Author 
Aliekperov, Adyl, author.
Preferred Shelf Number 
HF5415.5 .A45 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003053521
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for Customer Experience Forum Dienstleistungsmanagement
Customer Experience Forum Dienstleistungsmanagement
Author 
Bruhn, Manfred. editor. Hadwich, Karsten. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-4001-8
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4. 
Cover image for Customer service marketing : managing the customer experience
Customer service marketing : managing the customer experience
Author 
Torres, Edwin N., author. Zhang, Tingting (College teacher), author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429263965
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Service Experience Value Eine empirische Analyse am Beispiel von Flugdienstleistungen
Service Experience Value Eine empirische Analyse am Beispiel von Flugdienstleistungen
Author 
Wittko, Ole. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-7179-1
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6. 
Cover image for Reale und mediale Produkterfahrungen Analyse und Vergleich der Wirkungen von Experience- und Cross-Media-Marketingmaßnahmen
Reale und mediale Produkterfahrungen Analyse und Vergleich der Wirkungen von Experience- und Cross-Media-Marketingmaßnahmen
Author 
Diehl, Sandra. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-8536-1
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