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1. 
Cover image for Systems engineering tools and methods
Systems engineering tools and methods
Author 
Kamrani, Ali K. Azimi, Maryam.
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Distributed by publisher. Purchase or institutional license may be required for access.
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2. 
Cover image for User-centered design stories real-world UCD case files
User-centered design stories real-world UCD case files
Author 
Righi, Carol. James, Janice (Janice Sue)
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ScienceDirect http://www.sciencedirect.com/science/book/9780123706089
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3. 
Cover image for Reengineering health care the complexities of organizational transformation
Reengineering health care the complexities of organizational transformation
Author 
McNulty, Terry. Ferlie, Ewan, 1956-
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Oxford scholarship online http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001
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