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1. 
Cover image for ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
Author 
Yorgov, Ivaylo.
Preferred Shelf Number 
HF5415.32
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003402565
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for Business models for Industry 4.0 : concepts and challenges in SME organizations
Business models for Industry 4.0 : concepts and challenges in SME organizations
Author 
Grabowska, Sandra, author. Saniuk, Sebastian, author.
Preferred Shelf Number 
HD62.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003317401
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for The new customer experience management : why and how the companies of the future address their customers' needs proactively
The new customer experience management : why and how the companies of the future address their customers' needs proactively
Author 
Yorgov, Ivaylo, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003309284
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Sustainable energy branding : helping to save the planet
Sustainable energy branding : helping to save the planet
Author 
Larsen, Friðrik, author.
Preferred Shelf Number 
HD9502 .A2
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003351030
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace
Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace
Author 
Mahajan, Gautam, 1946-
Preferred Shelf Number 
HD30.28
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003381624
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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6. 
Cover image for Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
Author 
Specchia, Antonio.
Preferred Shelf Number 
HF5415.55
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003148388
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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7. 
Cover image for Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalar
Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalar
Author 
Şahin, Ayşe. Tor-Kadıoğlu, Cansu.
Preferred Shelf Number 
HF5415.52 M87 2021
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8. 
Cover image for Engaging the heart in business : a revolutionary market approach based on love
Engaging the heart in business : a revolutionary market approach based on love
Author 
Alessandri, Alice, 1970- author. Aleo, Alberto, 1972- author.
Preferred Shelf Number 
HF5415
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429465604
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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9. 
Cover image for The customer experience model
The customer experience model
Author 
Aliekperov, Adyl, author.
Preferred Shelf Number 
HF5415.5 .A45 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003053521
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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10. 
Cover image for The customer copernicus : how to be customer led
The customer copernicus : how to be customer led
Author 
Dawson, Charlie, 1966- author. Meehan, Seán, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003097877
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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11. 
Cover image for Better customer service : simple rules you can apply today
Better customer service : simple rules you can apply today
Author 
Brewer, Edward C., 1960- author. Holmes, Terence L., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163763
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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12. 
Cover image for Ready, Launch, Brand The Lean Marketing Guide for Startups.
Ready, Launch, Brand The Lean Marketing Guide for Startups.
Author 
Zeewy, Orly.
Preferred Shelf Number 
HD62.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003030607
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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