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1. 
Cover image for Airline customer experience : digitalization in passenger services
Airline customer experience : digitalization in passenger services
Author 
Dutta, Pushan, 1985- editor. Ricciuti, Martin, editor. Bogrekci, Ismail, editor. Suseelan, Sumeet, editor.
Preferred Shelf Number 
HE9776
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003625100
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for Quality of experience engineering for customer added value services from evaluation to monitoring
Quality of experience engineering for customer added value services from evaluation to monitoring
Author 
Mellouk, Abdelhamid. Cuadra-Sanchez, Antonio.
Preferred Shelf Number 
ONLINE(342095.1)
Electronic Access 
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306
ebrary http://site.ebrary.com/id/10892210
John Wiley http://dx.doi.org/10.1002/9781118984352
MyiLibrary http://www.myilibrary.com?id=627088
Image http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg
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3. 
Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Author 
Schiffman, Stephan.
Preferred Shelf Number 
ONLINE
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4. 
Cover image for Protecting main street measuring the customer experience in financial services for business and public policy
Protecting main street measuring the customer experience in financial services for business and public policy
Author 
Lubin, Paul C.
Preferred Shelf Number 
ONLINE
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5. 
Cover image for Services marketing : integrating customer focus across the firm
Services marketing : integrating customer focus across the firm
Author 
Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.
Preferred Shelf Number 
HD9980.5 Z45 2009
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6. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
Preferred Shelf Number 
Z 716.3 I385 2005
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7. 
Cover image for Managing social media practices in the digital economy
Managing social media practices in the digital economy
Author 
Alavi, Shirin, 1980- editor. Ahuja, Vandana, editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535
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8. 
Cover image for CONSUMER ENGAGEMENT IN THE CULTURAL SECTOR museums and science centres.
CONSUMER ENGAGEMENT IN THE CULTURAL SECTOR museums and science centres.
Author 
Kosiada-Sylburska, Magdalena. Bryła, Paweł.
Preferred Shelf Number 
AM7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003560869
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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9. 
Cover image for Augmenting customer retention through big data analytics
Augmenting customer retention through big data analytics
Author 
Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003538486
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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10. 
Cover image for Digital Transformation in the Customer Experience
Digital Transformation in the Customer Experience
Author 
Majeed, Mohammed, 1982- editor. Chaudhary, Aryan, editor. Chadha, Raman, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003560449
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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11. 
Cover image for Selling in Customer Service Integrating and Coordinating Service and Selling.
Selling in Customer Service Integrating and Coordinating Service and Selling.
Author 
Cai, Leon.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032644066
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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12. 
Cover image for Service management and marketing principles : competing in the service economy
Service management and marketing principles : competing in the service economy
Author 
Kandampully, Jay, author. Solnet, David J., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003470373
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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