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Turow, Joseph.
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Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
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Grönfeldt, Svafa. Strother, Judith B.
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SAGE knowledge http://sk.sagepub.com/books/service-leadership
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Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)
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Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html
John Wiley http://dx.doi.org/10.1002/9780470759561
John Wiley http://dx.doi.org/10.1002/9780470759561
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