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13. 
Cover image for WINNING WITH DATA IN THE BUSINESS OF SPORTS;CRM AND ANALYTICS
WINNING WITH DATA IN THE BUSINESS OF SPORTS;CRM AND ANALYTICS
Author 
Green, Fiona.
Preferred Shelf Number 
GV716
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003104568
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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14. 
Cover image for Microsoft Dynamics CRM API Development for Online and On-Premise Environments
Microsoft Dynamics CRM API Development for Online and On-Premise Environments
Author 
Beckner, Mark. author. Arisawa, Triston. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(330780.1)
Electronic Access 
http://dx.doi.org/10.1007/978-1-4302-6347-0
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15. 
Cover image for Beziehungsmanagement in der Automobilindustrie OEM Relationship Management als Sonderfall des CRM
Beziehungsmanagement in der Automobilindustrie OEM Relationship Management als Sonderfall des CRM
Author 
Hundertmark, Heike. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(338527.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-4511-2
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16. 
Cover image for Wettbewerbsvorteile durch Wissen Knowledge Management, CRM und Change Management verbinden
Wettbewerbsvorteile durch Wissen Knowledge Management, CRM und Change Management verbinden
Author 
Mescheder, Bernhard. author. Sallach, Christian. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-27896-9
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17. 
Cover image for Grundlagen des CRM Strategie, Geschäftsprozesse und IT-Unterstützung
Grundlagen des CRM Strategie, Geschäftsprozesse und IT-Unterstützung
Author 
Hippner, Hajo. editor. Hubrich, Beate. editor. Wilde, Klaus D. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-6618-6
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18. 
Cover image for Oracle CRM – Best Practices Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen
Oracle CRM – Best Practices Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen
Author 
Pufahl, Mario. author. Ehrensperger, Lukas. author. Stehling, Peer. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8348-9732-9
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19. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
Author 
Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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20. 
Cover image for Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management
Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management
Author 
Mathena, Justin. author. Yetter, Aaron. author. Hostetler, Hoss. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4302-1605-6
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21. 
Cover image for Analytical CRM Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings
Analytical CRM Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings
Author 
Wübben, Markus. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-8121-9
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22. 
Cover image for Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Author 
Silber, Andreas. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8350-5535-3
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23. 
Cover image for Patient Relationship Management Ein CRM-Ansatz für die pharmazeutische Industrie
Patient Relationship Management Ein CRM-Ansatz für die pharmazeutische Industrie
Author 
Hahn, Olaf Kilian. author. Bauer, Hans H. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8350-9117-7
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24. 
Cover image for Effiziente Gestaltung bankspezifischer CRM-Prozesse Ein praxisorientiertes Referenz-Organisationsmodell
Effiziente Gestaltung bankspezifischer CRM-Prozesse Ein praxisorientiertes Referenz-Organisationsmodell
Author 
Mengue Nkoa, Clément U. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8350-9312-6
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