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25. 
Cover image for Biotechnology, agriculture, environment and energy
Biotechnology, agriculture, environment and energy
Author 
Zheng, Fangli, editor. International Conference on Biotechnology, Agriculture, Environment and Energy (2014 :Beijing, China)
Preferred Shelf Number 
TP248.2 .B56 2015
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26. 
Cover image for Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Author 
Curtin, Steve.
Preferred Shelf Number 
ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=578742
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27. 
Cover image for Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Author 
Dowding, Keith. John, Peter.
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ONLINE
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28. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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29. 
Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Author 
Harrington, H. J. (H. James)
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30. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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31. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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32. 
Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
Author 
Imbriano, Lou.
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33. 
Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
Author 
Bloom, Robert H. Conti, Dave.
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34. 
Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Author 
George, Michael L.
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35. 
Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
Author 
Hodge, Richard. Schachter, Lou.
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36. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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