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1. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
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Whyte, Grafton, author.
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https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
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Cover image for Enhancing Synergies in a Collaborative Environment
Enhancing Synergies in a Collaborative Environment
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Cortés, Pablo. editor. Maeso-González, Elvira. editor. Escudero-Santana, Alejandro. editor. SpringerLink (Online service)
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https://doi.org/10.1007/978-3-319-14078-0
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3. 
Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
Author 
Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan
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HF5415.5 A38 2015
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4. 
Cover image for Sosyal medya pazarlama
Sosyal medya pazarlama
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Kırcova, İbrahim Enginkaya, Ebru.
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HF5415.1265 K57 2015
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5. 
Cover image for 20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehir
20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehir
Author 
Ulusal Pazarlama Kongresi (20. : 2015 : Eskişehir) Anadolu Üniversitesi. Pazarlama ve Pazarlama Araştırmaları Derneği.
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HF5415 U48 2015 V.1
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6. 
Cover image for İlişkisel pazarlamada seçme konular
İlişkisel pazarlamada seçme konular
Author 
Eren-Erdoğmuş, İrem. Gülsoy, Tanses Yasemin.
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HF5415.55 I45 2015
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7. 
Cover image for Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?
Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?
Author 
Südaş, Hatice Doğan
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HF5415.1265 S83 2015
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8. 
Cover image for Implementing SAP CRM : the guide for business and technology managers
Implementing SAP CRM : the guide for business and technology managers
Author 
Kale, Vivek, author.
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HF5415.5 .K35 2015
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9. 
Cover image for En değerli ortağınızı keşfedin : müşteriniz
En değerli ortağınızı keşfedin : müşteriniz
Author 
Maden, Deniz
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HF5415.55 M33 2013
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10. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
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Gallo, Carmine.
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11. 
Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Author 
Metz, Adam.
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12. 
Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
Author 
Kumar, V., 1957- Petersen, J. Andrew.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
Available by subscription from Safari Books Online
Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651
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http://swb.eblib.com/patron/FullRecord.aspx?p=974651
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