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61. 
Cover image for Value-added services for next generation networks
Value-added services for next generation networks
Author 
Velde, Thierry Van de.
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62. 
Cover image for Clients driving innovation
Clients driving innovation
Author 
Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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63. 
Cover image for Behavioural finance for private banking
Behavioural finance for private banking
Author 
Hens, Thorsten. Bachmann, Kremena.
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John Wiley http://dx.doi.org/10.1002/9781118467329
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Volltext http://onlinelibrary.wiley.com/book/10.1002/9781118467329
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64. 
Cover image for Niche envy marketing discrimination in the digital age
Niche envy marketing discrimination in the digital age
Author 
Turow, Joseph.
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IEEE Xplore http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348
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65. 
Cover image for Service Orientation Winning Strategies and Best Practices
Service Orientation Winning Strategies and Best Practices
Author 
Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
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66. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
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Grönfeldt, Svafa. Strother, Judith B.
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ONLINE(369302.1)
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SAGE knowledge http://sk.sagepub.com/books/service-leadership
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67. 
Cover image for Understanding the construction client
Understanding the construction client
Author 
Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)
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Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html
John Wiley http://dx.doi.org/10.1002/9780470759561
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68. 
Cover image for Serving internal and external customers
Serving internal and external customers
Author 
Swartzlander, Anne.
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HF5415.5 S93 2004
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69. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
Author 
Christensen, Clayton M. Raynor, Michael E.
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HD53.C493 2003
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70. 
Cover image for Managing service level quality across wireless and fixed networks
Managing service level quality across wireless and fixed networks
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Massam, Peter.
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John Wiley http://dx.doi.org/10.1002/0470855738
HathiTrust Digital Library Limited view (search only) http://catalog.hathitrust.org/api/volumes/oclc/50525497.html
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71. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
Author 
Blumberg, Donald F.
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72. 
Cover image for Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırma
Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırma
Author 
Karatepe, Osman Mübin.
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TEZ/5287 K144 2002
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