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13.
Harvard business review : müşteri sadakatini artırmak
Harvard business review : müşteri sadakatini artırmak
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İnan, Melis.
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HF5415.525 H37 2012
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14.
Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work
Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work
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Keiningham, Timothy L.
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HF5415.525 L695 2006
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