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Service- und Ereignisorientierung im Contact-Center Entwicklung eines Referenzmodells zur Prozessautomatisierung
Service- und Ereignisorientierung im Contact-Center Entwicklung eines Referenzmodells zur Prozessautomatisierung
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Jobst, Daniel. author. SpringerLink (Online service)
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Kontaktlinguistik : ein internationales Handbuch zeitgenössischer Forschung
Kontaktlinguistik : ein internationales Handbuch zeitgenössischer Forschung
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Goebl, Hans.
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