Sentiment analysis and knowledge discovery in contemporary business

The V-model of service quality : an exploration of African customer service delivery metrics

Customer experience innovation : how to get a lasting market edge

Optimizing millennial consumer engagement with mood analysis

Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia

Customer's new voice : extreme relevancy and experience through volunteered customer information

Implementing SAP¿̐ư CRM : the guide for business and technology managers

Mistreatment in organizations

Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers

Analytics and dynamic customer strategy : big profits from big data

How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication

Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

Likeable business why today's consumers demand more and how leaders can deliver

Running the gauntlet essential business lessons to lead, drive change, and grow profits

Fearless referrals boost your confidence, break down doors, build a powerful client list

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

The power of Foursquare 7 innovative ways to get your customers to check in wherever they are

Winning body language for sales professionals control the conversation and connect with your customer--without saying a word

Customers first dominate your market by winning them over where it counts the most

Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

Consumer-brand relationships theory and practice

The 4A's of marketing creating value for customers, companies and society

Find your next using the business genome approach to find your company's next competitive edge

The Apple experience secrets to building insanely great customer loyalty

The financial services marketing handbook tactics and techniques that produce results

Clients, clients, and more clients create an endless stream of new business with the power of psychology

Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income

Statistical methods in customer relationship management

Top market strategy applying the 80/20 rule

Customer relationship management

The inside advantage the strategy that unlocks the hidden growth in your business

25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal

The old rules of marketing are dead the 6 new rules to reinvent your brand & reigniting your business

Accelerate the sale kick-start your personal selling style to close more sales, faster

The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agency

The innovation secrets of Steve Jobs insanely different : principles for breakthrough success

Built to serve how to drive the bottom line with people-first practices

The Disney way harnessing the management secrets of Disney in your company

Fast innovation achieving superior differentiation, speed to market, and increased profitability

The new age of innovation driving cocreated value through global networks

The ten demandments rules to live by in the age of the demanding consumer

Turn clicks into customers proven marketing techniques for converting online traffic into revenue

Lead generation for the complex sale boost the quality and quantity of leads to increase your ROI

Get noticed-- get referrals build your client base and your business by making a name for yourself

Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

Stop telling, start selling how to use customer-focused dialogue to close sales

The next evolution of marketing connect with your customers by marketing with meaning

The big book of marketing lessons and best practices from the world's greatest companies

Master data management and data governance

Entity resolution and information quality

Systems thinking from heresy to practice : public and private sector studies

Business plans that work a guide for small business

Please every customer delivering stellar customer service across cultures

The big book of people skills games

Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success

Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)

The essential sales management handbook your secret weapon to success

Perfect selling open the door, close the deal

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing

Customer-driven operations aligning quality tools and business processes for customer excellence

The psychology of sales success learn to think like your customer to close every sale

Master data management in practice achieving true customer MDM

Relational contracting for construction excellence principles, practices and case studies

Flip the funnel how to use existing customers to gain new ones

Stakeholder marketing

Relationship marketing a consumer experience approach

Data mining techniques in CRM inside customer segmentation

Social media 101 tactics and tips to develop your business online

Construction stakeholder management

CIM revision cards delivering customer value

CIM coursebook delivering customer value through marketing

All for one 10 strategies for building trusted client partnerships

Clients driving innovation

User-centered design stories real-world UCD case files

Managing global customers an integrated approach

User-centered design stories real-world UCD case files

Location and Personalisation Delivering online and mobility services

Customer relationship management systems handbook

Telecommunications Quality of Service Management

CRM redefining customer relationship management

Integrating ERP, CRM, supply chain management, and smart materials