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Burgess, Peter, editor.
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ScienceDirect https://www.sciencedirect.com/science/book/9780081003565
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Peluso, Alessandro M., 1978-
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Peel, Malcolm.
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HF 5415.5 P364 1987
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Tu, Yiliu. editor. (orcid) Chi, Maomao. editor. SpringerLink (Online service)
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XX(520575.1)
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Doppler, Susanne, editer. Steffen, Adrienne, editer.
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XX(522459.1)
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Dew, Robert, author. Allen, Cyrus, author.
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Woodside, Arch G., editor.
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Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9
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Curtin, Steve.
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Imbriano, Lou.
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Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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Dowding, Keith. John, Peter.
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Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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Gallo, Carmine.
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Harrington, H. J. (H. James)
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Nadeau, Raymond.
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Mooney, Kelly. Bergheim, Laura, 1962-
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Bosworth, Michael T. Holland, John R. Visgatis, Frank.
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Richardson, Linda, 1944-
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Brennan, Charles D.
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Ahoy, Christopher K.
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Gschwandtner, Gerhard.
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Holland, John R. Young, Tim, 1961-
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Reed, Wendy Foegen.
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Kenett, Ron. Salini, Silvia. Wiley InterScience (Online service)
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Corn, Joseph J. Project Muse.
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Lucas, Robert W.
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Bloom, Robert H. Conti, Dave.
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Knapp, Duane E.
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Hodge, Richard. Schachter, Lou.
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Richardson, Linda, 1944-
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Michelli, Joseph A., 1960-
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George, Michael L.
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Gale, Bradley T. Wood, Robert Chapman.
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HF5415.157 G34 2010
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Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444315349
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Donnelly, Ray.
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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Kotler, Philip. Shalowitz, Joel, 1953- Stevens, Robert J. (Robert John), 1955-
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Vitale, Joe, 1953-
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Click for information
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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MyiLibrary, Table of contents http://www.myilibrary.com?id=138131&ref=toc
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0739/2007012417-b.html
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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MyiLibrary, Table of contents http://www.myilibrary.com?id=138131&ref=toc
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Sheth, Jagdish N. Mittal, Banwari, ort. yaz.
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HF 5415.32 S54 2004
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Gr©¿℗œnstedt, Anders.
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ONLINE(342407.1)
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Akan, Perran.
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HF 5415.5 A526 1995
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Wilson, Jerry R., 1944-2005.
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HF5415.5 W59 1994
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Rust, Roland T. Oliver, Richard L., 1945-
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ONLINE(369303.1)
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SAGE knowledge http://sk.sagepub.com/books/service-quality
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