Author
Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)
Preferred Shelf Number
HF 5415.5 R87 2000
Electronic Access
Contributor biographical information http://www.loc.gov/catdir/bios/simon051/00026485.html
Format:
Availability
Beytepe Library~1
Copies:
Author
Rust, Roland T. Oliver, Richard L., 1945-
Preferred Shelf Number
ONLINE(369303.1)
Electronic Access
SAGE knowledge http://sk.sagepub.com/books/service-quality
Format:
Availability
Online Library~1
Copies: