Author
Wilson, Jerry R., 1944-2005.
Preferred Shelf Number
HF5415.5 W59 1994
Format:
Availability
Beytepe Library~1
Copies:
Author
Rust, Roland T. Oliver, Richard L., 1945-
Preferred Shelf Number
ONLINE(369303.1)
Electronic Access
SAGE knowledge http://sk.sagepub.com/books/service-quality
Format:
Availability
Online Library~1
Copies: