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1. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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2. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1049/PBTE048E
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Online Library~1
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3. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
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Online Library~1
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