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Subject: BUSINESS & ECONOMICS / Customer Service

Author

Addis, Michela, author.

(1)

Batat, Wided, author.

(1)

(1)

Hinson, Robert (Robert Ebo), author.

(1)

Lata Singh, Charu

(1)

Mahajan, Gautam, 1946-

(1)

Mensah, Esi Akyere, author.

(1)

Odame, Doreen Anyamesem, author.

(1)

Quach, Sara, editor.

(1)

Spinley, Aarron, author.

(1)

Thaichon, Park, editor.

(1)

Yorgov, Ivaylo.

(1)

Language

(8)

Publication Date

-

(2)

(2)

(2)

(1)

(1)

Subject

BUSINESS & ECONOMICS / Consumer Behavior

(8)

BUSINESS & ECONOMICS / Marketing / General

(2)

Branding (Marketing)

(2)

Consumer satisfaction.

(2)

Customer relations.

(2)

Aggressiveness.

(1)

BUSINESS & ECONOMICS / Business Communication / General

(1)

BUSINESS & ECONOMICS / General

(1)

BUSINESS & ECONOMICS / Leadership

(1)

BUSINESS & ECONOMICS / Management

(1)

BUSINESS & ECONOMICS / Marketing / Research

(1)

Business communication.

(1)

Consumer behavior.

(1)

Customer relations -- Africa.

(1)

Customer relations -- Management.

(1)

Customer services -- Africa.

(1)

Luxury goods industry -- Management.

(1)

Marketing -- Management.

(1)

Relationship marketing.

(1)

Retail trade -- Management.

(1)

Target marketing.

(1)

(1)

Material Type

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Taylor Francis E-Book Collection

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Cover image for The customering method : from CX dogma to customer science

The customering method : from CX dogma to customer science

The customering method : from CX dogma to customer science

Author

Spinley, Aarron, author.

Preferred Shelf Number

HF5415.5

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781003513728
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

2.

Cover image for ZERO COMPLAINTS the path to continuous value creation.

ZERO COMPLAINTS the path to continuous value creation.

ZERO COMPLAINTS the path to continuous value creation.

Author

Mahajan, Gautam, 1946-

Preferred Shelf Number

HB201

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781003542773
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

3.

Cover image for Customer service delivery in Africa : consumer perceptions of quality in selected African countries

Customer service delivery in Africa : consumer perceptions of quality in selected African countries

Customer service delivery in Africa : consumer perceptions of quality in selected African countries

Author

Hinson, Robert (Robert Ebo), author. Mensah, Esi Akyere, author. Odame, Doreen Anyamesem, author.

Preferred Shelf Number

HF5415.5

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781032688466
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

4.

Cover image for Luxury marketing, sustainability and technology : the future of luxury management

Luxury marketing, sustainability and technology : the future of luxury management

Luxury marketing, sustainability and technology : the future of luxury management

Author

Thaichon, Park, editor. Quach, Sara, editor.

Preferred Shelf Number

HD9999 .L852

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781003321378
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

5.

Cover image for ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.

ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.

ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.

Author

Yorgov, Ivaylo.

Preferred Shelf Number

HF5415.32

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781003402565
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

6.

Cover image for Introduction to Corporate Communication : Case Studies from India.

Introduction to Corporate Communication : Case Studies from India.

Introduction to Corporate Communication : Case Studies from India.

Author

Lata Singh, Charu Gupta, Mona.

Preferred Shelf Number

HF5718

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781003048596
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

7.

Cover image for Experiential marketing : case studies in customer experience

Experiential marketing : case studies in customer experience

Experiential marketing : case studies in customer experience

Author

Batat, Wided, author.

Preferred Shelf Number

HF5415.1255

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9781003022565
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

8.

Cover image for Engaging brands : a customer-centric approach for superior experiences

Engaging brands : a customer-centric approach for superior experiences

Engaging brands : a customer-centric approach for superior experiences

Author

Addis, Michela, author.

Preferred Shelf Number

HF5415.1255

Electronic Access

Taylor & Francis https://www.taylorfrancis.com/books/9780429504266
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf

Format:

Availability

Online Library~1

Available:
Copies:

1

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