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1. 
Cover image for Sentiment analysis and knowledge discovery in contemporary business
Sentiment analysis and knowledge discovery in contemporary business
Author 
Rajput, Dharmendra Singh, 1985- editor. Thakur, Ramjeevan Singh, 1974- editor. Basha, S. Muzamil, 1986- editor. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4
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Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
Author 
Dew, Robert, author. Allen, Cyrus, author.
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https://www.emerald.com/insight/publication/doi/10.1108/9781787547865
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3. 
Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
Author 
Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9
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4. 
Cover image for Mistreatment in organizations
Mistreatment in organizations
Author 
Perrewe, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C.
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https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513
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5. 
Cover image for Customer's new voice : extreme relevancy and experience through volunteered customer information
Customer's new voice : extreme relevancy and experience through volunteered customer information
Author 
McKean, John, 1956-
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ONLINE(342158.1)
Electronic Access 
ebrary An electronic book accessible through the World Wide Web; click to view
John Wiley http://dx.doi.org/10.1002/9781119017097
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6. 
Cover image for Analytics and dynamic customer strategy : big profits from big data
Analytics and dynamic customer strategy : big profits from big data
Author 
Tanner, John F.
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ONLINE(342033.1)
Electronic Access 
ebrary An electronic book accessible through the World Wide Web; click to view
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118905739.jpg
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1715408
John Wiley http://dx.doi.org/10.1002/9781118919767
MyiLibrary http://www.myilibrary.com?id=620543
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7. 
Cover image for Likeable business why today's consumers demand more and how leaders can deliver
Likeable business why today's consumers demand more and how leaders can deliver
Author 
Kerpen, Dave. Braun, Theresa. Pritchard, Valerie.
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8. 
Cover image for How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
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Mychals, Brandy.
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9. 
Cover image for Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence
Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence
Author 
Lewis, Mike, 1975-
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10. 
Cover image for Running the gauntlet essential business lessons to lead, drive change, and grow profits
Running the gauntlet essential business lessons to lead, drive change, and grow profits
Author 
Hayzlett, Jeffrey W. Eber, Jim.
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11. 
Cover image for Fearless referrals boost your confidence, break down doors, build a powerful client list
Fearless referrals boost your confidence, break down doors, build a powerful client list
Author 
Anderson, Matt.
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12. 
Cover image for The power of Foursquare 7 innovative ways to get your customers to check in wherever they are
The power of Foursquare 7 innovative ways to get your customers to check in wherever they are
Author 
Gallo, Carmine.
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