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Subject: Customer services.

Author

Zeithaml, Valarie A.

(2)

Ahoy, Christopher K.

(1)

(1)

Anderson, Kristin, 1962-

(1)

Bergheim, Laura, 1962-

(1)

Bitner, Mary Jo.

(1)

Brennan, Charles D.

(1)

Christensen, Clayton M.

(1)

Deshpande, Rohit.

(1)

Gallo, Carmine.

(1)

Gremler, Dwayne D.

(1)

(1)

Hodge, Richard.

(1)

Hunt, Brian, author.

(1)

(1)

Iverg¿̐ưard, Toni, author.

(1)

Jaffe, Joseph, 1970-

(1)

Kaygın, Canan.

(1)

(1)

Knapp, Duane E.

(1)

Lemon, Katherine N. (Katherine Newell)

(1)

Lucas, Robert W.

(1)

Marketing Science Institute.

(1)

(1)

(1)

Michelli, Joseph A., 1960-

(1)

(1)

Raynor, Michael E.

(1)

Richardson, Linda, 1944-

(1)

Rust, Roland T.

(1)

Schachter, Lou.

(1)

Schlamann, Hermann.

(1)

Swartzlander, Anne.

(1)

Velde, Thierry Van de.

(1)

Language

(21)

(1)

Publication Date

-

(9)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer relations.

(11)

Consumer satisfaction.

(9)

(3)

Success in business.

(3)

Corporate culture.

(2)

Creative ability in business.

(2)

Customer loyalty.

(2)

Industrial management.

(2)

Marketing research.

(2)

(2)

Sales management.

(2)

Apple Computer, Inc.

(1)

(1)

Brand name products.

(1)

Business logistics.

(1)

Business referrals.

(1)

Cell phone systems -- Management.

(1)

Computer networks -- Management.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer relations -- Management.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Technological innovations.

(1)

Disruptive technologies.

(1)

Electronic books.

(1)

Employee selection.

(1)

Intercultural communication.

(1)

Interpersonal communication.

(1)

(1)

MÜŞTERİ HİZMETLERİ.

(1)

Müşteri hizmetleri.

(1)

Müşteri ilişkileri.

(1)

Organizational effectiveness.

(1)

PAZARLAMA ARAŞTIRMASI.

(1)

Production management.

(1)

Relationship marketing.

(1)

Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

(1)

Service industries -- Marketing.

(1)

Social responsibility of business.

(1)

Strategic planning.

(1)

Support services (Management)

(1)

Telecommunication.

(1)

Total quality management.

(1)

(1)

Wireless communication systems -- Management.

(1)

Material Type

Shelf Location

Beytepe General Collection

Beytepe Tez Koleksiyonu

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1.

Cover image for Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

Author

Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.

Preferred Shelf Number

HD9980.5 Z45 2009

Format:

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2.

Cover image for Designing service excellence : people and technology

Designing service excellence : people and technology

Designing service excellence : people and technology

Author

Hunt, Brian, author. Iverg¿̐ưard, Toni, author.

Preferred Shelf Number

ONLINE(356659.1)

Electronic Access

Distributed by publisher. Purchase or institutional license may be required for access.

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3.

Cover image for The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

Author

Gallo, Carmine.

Preferred Shelf Number

ONLINE

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4.

Cover image for Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Author

Imbriano, Lou.

Preferred Shelf Number

ONLINE

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5.

Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Author

Michelli, Joseph A., 1960-

Preferred Shelf Number

ONLINE

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6.

Cover image for The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

Author

Mooney, Kelly. Bergheim, Laura, 1962-

Preferred Shelf Number

ONLINE

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7.

Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Author

Brennan, Charles D.

Preferred Shelf Number

ONLINE

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8.

Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

Author

Ahoy, Christopher K.

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9.

Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Author

Knapp, Duane E.

Preferred Shelf Number

ONLINE

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10.

Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

Author

Hodge, Richard. Schachter, Lou.

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11.

Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales

Stop telling, start selling how to use customer-focused dialogue to close sales

Stop telling, start selling how to use customer-focused dialogue to close sales

Author

Richardson, Linda, 1944-

Preferred Shelf Number

ONLINE

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12.

Cover image for Please every customer delivering stellar customer service across cultures

Please every customer delivering stellar customer service across cultures

Please every customer delivering stellar customer service across cultures

Author

Lucas, Robert W.

Preferred Shelf Number

ONLINE

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