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1. 
Cover image for Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Author 
Michelli, Joseph A., 1960- UCLA Health System.
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ONLINE
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2. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author 
Michelli, Joseph A., 1960-
Preferred Shelf Number 
ONLINE
Electronic Access 
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3. 
Cover image for Transforming leadership, improving the patient experience : communication strategies for driving patient satisfaction
Transforming leadership, improving the patient experience : communication strategies for driving patient satisfaction
Author 
Belasen, Alan T., 1951- author. Eisenberg, Barry, 1954- author. Borgos, Jill, author
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003431077
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Physician leader : how exam room experience drives leadership excellence.
Physician leader : how exam room experience drives leadership excellence.
Author 
Polotsky, Hanah, author. Williams, Lisa, author. Kirk, Cheryl, author.
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429352355
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Leadership development in public relations : exploring crucibles of experience among industry veterans
Leadership development in public relations : exploring crucibles of experience among industry veterans
Author 
Neill, Marlene S., author.
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003451709
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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6. 
Cover image for Purpose delivered : bigger benefits for society and bigger profits for business - a CEO's experience
Purpose delivered : bigger benefits for society and bigger profits for business - a CEO's experience
Author 
Barlow, Alan, 1947 December 28- author.
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163978
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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7. 
Cover image for Using experience to develop leadership talent : how organizations leverage on-the-job development
Using experience to develop leadership talent : how organizations leverage on-the-job development
Author 
McCauley, Cynthia D. (Cynthia Denise), 1958- editor. McCall, Morgan W., editor. Kraut, Allen I., author of foreword. Nagrath, Moheet, author of foreword. Thulin, Inge G., author of foreword.
Preferred Shelf Number 
ONLINE(341838.1)
Electronic Access 
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118767832.jpg
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1651186
John Wiley http://dx.doi.org/10.1002/9781118829417
Cover http://swbplus.bsz-bw.de/bsz405674473cov.htm
Books24x7 http://www.books24x7.com/marc.asp?bookid=63794
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8. 
Cover image for Undisrupted : leadership essentials on business transformation, profitability, and future readiness
Undisrupted : leadership essentials on business transformation, profitability, and future readiness
Author 
Khan, Ian, author.
Preferred Shelf Number 
HD58.8 .K43 2025
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394310449
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9. 
Cover image for The new CEO : lessons from CEOs on how to start well and perform quickly (minus the common mistakes)
The new CEO : lessons from CEOs on how to start well and perform quickly (minus the common mistakes)
Author 
Wiggins, Ty, author. O'Brien, Justus, contributor.
Preferred Shelf Number 
HD38.2 .W54 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394319855
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10. 
Cover image for The amp it up fieldbook : a guide for leaders, teams, and facilitators
The amp it up fieldbook : a guide for leaders, teams, and facilitators
Author 
Slootman, Frank, author.
Preferred Shelf Number 
HD57.7 .S56 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308743
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11. 
Cover image for A new age of reason : harnessing the power of tech for good
A new age of reason : harnessing the power of tech for good
Author 
Weber, Larry, author. Kirkpatrick, David, writer of foreword. John Wiley & Sons, publisher.
Preferred Shelf Number 
T173.8 .W445 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308347
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12. 
Cover image for The transformational leader : how the world's best leaders build teams, inspire action, and achieve success
The transformational leader : how the world's best leaders build teams, inspire action, and achieve success
Author 
Mayberry, Matt, 1987- author.
Preferred Shelf Number 
HD57.7 .M3943 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394319831
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