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1. 
Cover image for Crisis talk : negotiating with individuals in crisis
Crisis talk : negotiating with individuals in crisis
Author 
Sikveland, Rein Ove, author. Kevoe-Feldman, Heidi, author. Stokoe, Elizabeth, author.
Preferred Shelf Number 
BF637 .N4
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429354892
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for Conflict and crisis communication principles and practices
Conflict and crisis communication principles and practices
Author 
Ireland, Carol A. Fisher, Martin J. Vecchi, Gregory M.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click here to view
Format: 
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Online Library~1
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3. 
Cover image for Conflict dialogue working with layers of meaning for productive relationships
Conflict dialogue working with layers of meaning for productive relationships
Author 
Kellett, Peter M.
Preferred Shelf Number 
ONLINE(367928.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/conflict-dialogue
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Online Library~1
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