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1. 
Cover image for Service design for six sigma a roadmap for excellence
Service design for six sigma a roadmap for excellence
Author 
El-Haik, Basem. Roy, David M., 1955- John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/0471744719
http://www3.interscience.wiley.com/cgi-bin/bookhome/110433463
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2. 
Cover image for Software quality engineering Testing, quality assurance, and quantifiable improvement
Software quality engineering Testing, quality assurance, and quantifiable improvement
Author 
Tian, Jeff. John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
IEEE Xplore http://ieeexplore.ieee.org/servlet/opac?bknumber=5988897
Format: 
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3. 
Cover image for Space/terrestrial mobile networks Internet access and QoS support
Space/terrestrial mobile networks Internet access and QoS support
Author 
Sheriff, Ray E. John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
Click for information
John Wiley http://dx.doi.org/10.1002/0470021039
Wiley InterScience - Full text online http://onlinelibrary.wiley.com/book/10.1002/0470021039
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4. 
Cover image for Reliability, survivability and quality of large scale telecommunications systems
Reliability, survivability and quality of large scale telecommunications systems
Author 
Stavroulakis, Peter. John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/0470860812
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5. 
Cover image for Implementing service quality in IP networks
Implementing service quality in IP networks
Author 
Räisänen, Vilho. John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/047086379X
Format: 
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6. 
Cover image for The laboratory quality assurance system a manual of quality procedures and forms
The laboratory quality assurance system a manual of quality procedures and forms
Author 
Ratliff, Thomas A. John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/0471721670
Format: 
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7. 
Cover image for Clinical data management
Clinical data management
Author 
Rondel, R. K. Varley, S. A. John Wiley & Sons.
Preferred Shelf Number 
ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/0470846364
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