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1. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1049/PBTE048E
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2. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E.
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ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
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3. 
Cover image for Tüketici krallığının fethi : markalar diyarında pazarlama stratejileri
Tüketici krallığının fethi : markalar diyarında pazarlama stratejileri
Author 
Solomon, Michael R. Çetinkaya, Selin, çev.
Preferred Shelf Number 
HF 5415.32 .S65 2003
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4. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
Preferred Shelf Number 
ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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