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McDowell, Linda, 1949- Wiley InterScience (Online service)
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Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.
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HD9980.5 Z45 2009
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Reese, Charles D.
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Reese, Charles D.
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Reese, Charles D.
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Reese, Charles D.
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Marchetti, Juan A.. Roy, Martin.
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