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1. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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ONLINE
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http://dx.doi.org/10.1049/PBTE048E
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2. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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3. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E.
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ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
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