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1. 
Cover image for ZERO COMPLAINTS the path to continuous value creation.
ZERO COMPLAINTS the path to continuous value creation.
Author 
Mahajan, Gautam, 1946-
Preferred Shelf Number 
HB201
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003542773
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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2. 
Cover image for Digital Transformation in the Customer Experience
Digital Transformation in the Customer Experience
Author 
Majeed, Mohammed, 1982- editor. Chaudhary, Aryan, editor. Chadha, Raman, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003560449
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for The customering method : from CX dogma to customer science
The customering method : from CX dogma to customer science
Author 
Spinley, Aarron, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003513728
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Augmenting customer retention through big data analytics
Augmenting customer retention through big data analytics
Author 
Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003538486
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Selling in Customer Service Integrating and Coordinating Service and Selling.
Selling in Customer Service Integrating and Coordinating Service and Selling.
Author 
Cai, Leon.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032644066
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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6. 
Cover image for Customer service delivery in Africa : consumer perceptions of quality in selected African countries
Customer service delivery in Africa : consumer perceptions of quality in selected African countries
Author 
Hinson, Robert (Robert Ebo), author. Mensah, Esi Akyere, author. Odame, Doreen Anyamesem, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032688466
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7. 
Cover image for Managing customer relationships using customer care techniques : strategy development of an international enterprise
Managing customer relationships using customer care techniques : strategy development of an international enterprise
Author 
Brzozowska, Anna, author. Brzeziński, Stanisław, author. Pabian, Arnold, author. Pabian, Barbara, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032713915
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8. 
Cover image for Revolutionizing the AI-Digital Landscape A Guide to Sustainable Emerging Technologies for Marketing Professionals.
Revolutionizing the AI-Digital Landscape A Guide to Sustainable Emerging Technologies for Marketing Professionals.
Author 
Khang, Alex. Dutta, Pushan Kumar. Gupta, Sachin. Ayedee, Nishu. Chatterjee, Sandeep.
Preferred Shelf Number 
HF5415
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032688305
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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9. 
Cover image for Luxury marketing, sustainability and technology : the future of luxury management
Luxury marketing, sustainability and technology : the future of luxury management
Author 
Thaichon, Park, editor. Quach, Sara, editor.
Preferred Shelf Number 
HD9999 .L852
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003321378
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10. 
Cover image for ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
Author 
Yorgov, Ivaylo.
Preferred Shelf Number 
HF5415.32
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003402565
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11. 
Cover image for The new customer experience management : why and how the companies of the future address their customers' needs proactively
The new customer experience management : why and how the companies of the future address their customers' needs proactively
Author 
Yorgov, Ivaylo, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003309284
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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12. 
Cover image for Key account management excellence in pharma & medtech
Key account management excellence in pharma & medtech
Author 
Moorman, Mike, editor.
Preferred Shelf Number 
HD9665.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003226512
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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13. 
Cover image for PUBLIC RELATIONS CASES international perspectives.
PUBLIC RELATIONS CASES international perspectives.
Author 
Moss, Danny, 1954- editor. DeSanto, Barbara, 1950- editor.
Preferred Shelf Number 
HM1221
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429446856
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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14. 
Cover image for Future of global retail : learning from China's retail revolution.
Future of global retail : learning from China's retail revolution.
Author 
Nie, Winter, author. Greeven, Mark J., author. Feng, Yunfei, author. Wang, James, author.
Preferred Shelf Number 
HF5429.6 .C6 F88 2022
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003205074
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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15. 
Cover image for Introduction to Corporate Communication : Case Studies from India.
Introduction to Corporate Communication : Case Studies from India.
Author 
Lata Singh, Charu Gupta, Mona.
Preferred Shelf Number 
HF5718
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003048596
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16. 
Cover image for Engaging the heart in business : a revolutionary market approach based on love
Engaging the heart in business : a revolutionary market approach based on love
Author 
Alessandri, Alice, 1970- author. Aleo, Alberto, 1972- author.
Preferred Shelf Number 
HF5415
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429465604
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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17. 
Cover image for The customer copernicus : how to be customer led
The customer copernicus : how to be customer led
Author 
Dawson, Charlie, 1966- author. Meehan, Seán, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003097877
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18. 
Cover image for WINNING WITH DATA IN THE BUSINESS OF SPORTS;CRM AND ANALYTICS
WINNING WITH DATA IN THE BUSINESS OF SPORTS;CRM AND ANALYTICS
Author 
Green, Fiona.
Preferred Shelf Number 
GV716
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003104568
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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19. 
Cover image for Better customer service : simple rules you can apply today
Better customer service : simple rules you can apply today
Author 
Brewer, Edward C., 1960- author. Holmes, Terence L., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163763
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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20. 
Cover image for Communicating construction : insight, experience and best practice
Communicating construction : insight, experience and best practice
Author 
Male, Liz, editor. Norton, Penny, 1973- editor. McCapra, Alastair, writer of foreword.
Preferred Shelf Number 
TH215 .C647 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429353413
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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21. 
Cover image for Experiential marketing : case studies in customer experience
Experiential marketing : case studies in customer experience
Author 
Batat, Wided, author.
Preferred Shelf Number 
HF5415.1255
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003022565
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22. 
Cover image for Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
Author 
International Conference on Sustainable Collaboration in Business, Information and Innovation (2019 : Bandung, Indonesia) Anggadwita, Grisna, editor. Martini, Erni, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003036173
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23. 
Cover image for Engaging brands : a customer-centric approach for superior experiences
Engaging brands : a customer-centric approach for superior experiences
Author 
Addis, Michela, author.
Preferred Shelf Number 
HF5415.1255
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429504266
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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