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Cover image for Modern analysis of customer surveys with applications using R
Modern analysis of customer surveys with applications using R
Author 
Kenett, Ron. Salini, Silvia. Wiley InterScience (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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Online Library~1
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2. 
Cover image for Managing customer value : creating quality and service that customers can see
Managing customer value : creating quality and service that customers can see
Author 
Gale, Bradley T. Wood, Robert Chapman.
Preferred Shelf Number 
HF5415.157 G34 2010
Format: 
Availability 
Beytepe Library~1
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