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1. 
Cover image for Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Author 
Michelli, Joseph A., 1960- UCLA Health System.
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ONLINE
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2. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author 
Michelli, Joseph A., 1960-
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ONLINE
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3. 
Cover image for Physician leader : how exam room experience drives leadership excellence.
Physician leader : how exam room experience drives leadership excellence.
Author 
Polotsky, Hanah, author. Williams, Lisa, author. Kirk, Cheryl, author.
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429352355
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Transforming leadership, improving the patient experience : communication strategies for driving patient satisfaction
Transforming leadership, improving the patient experience : communication strategies for driving patient satisfaction
Author 
Belasen, Alan T., 1951- author. Eisenberg, Barry, 1954- author. Borgos, Jill, author
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003431077
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Leadership development in public relations : exploring crucibles of experience among industry veterans
Leadership development in public relations : exploring crucibles of experience among industry veterans
Author 
Neill, Marlene S., author.
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003451709
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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6. 
Cover image for Purpose delivered : bigger benefits for society and bigger profits for business - a CEO's experience
Purpose delivered : bigger benefits for society and bigger profits for business - a CEO's experience
Author 
Barlow, Alan, 1947 December 28- author.
Preferred Shelf Number 
HD57.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163978
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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7. 
Cover image for Using experience to develop leadership talent : how organizations leverage on-the-job development
Using experience to develop leadership talent : how organizations leverage on-the-job development
Author 
McCauley, Cynthia D. (Cynthia Denise), 1958- editor. McCall, Morgan W., editor. Kraut, Allen I., author of foreword. Nagrath, Moheet, author of foreword. Thulin, Inge G., author of foreword.
Preferred Shelf Number 
ONLINE(341838.1)
Electronic Access 
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118767832.jpg
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1651186
John Wiley http://dx.doi.org/10.1002/9781118829417
Cover http://swbplus.bsz-bw.de/bsz405674473cov.htm
Books24x7 http://www.books24x7.com/marc.asp?bookid=63794
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8. 
Cover image for Anların gücü : olağanüstü deneyimler yaşamanın sırları
Anların gücü : olağanüstü deneyimler yaşamanın sırları
Author 
Heath, Chip .
Preferred Shelf Number 
B105 H43 2020
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9. 
Cover image for The strategic project leader : mastering service-based project leadership
The strategic project leader : mastering service-based project leadership
Author 
Ferraro, Jack, 1964- author.
Preferred Shelf Number 
HD69 .P75 F47 2008
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